0. Emotional INTELLIGENCE
Leadership Detroit 32
Steve Gravenkemper, Ph.D.

1. pRESENTER
Steve Gravenkemper, Ph.D., Partner Plante & Moran Northwestern Highway P.O. Box 307 Southfield, Michigan Phone:
Emotional Intelligence for Technically Gifted Professionals

2. What is emotional intelligence?
Exercise 1 — Brief Discussion ?
What is emotional intelligence?
Emotional Intelligence for Technically Gifted Professionals

3. Two Sides of Emotional Intelligence
Personal Competence — Managing ourselves
Social Competence — Handling relationships
Emotional Intelligence for Technically Gifted Professionals

4. Competencies:
Personal traits or a set of habits that lead to more effective or superior job performance.
Emotional Intelligence for Technically Gifted Professionals

5. Personal Competence — Managing ourselves
Self-awareness — Knowing one’s internal states, preferences, resources, and intuitions
Self-regulation — Managing one’s internal states, impulses, and resources
Motivation — Emotional tendencies that guide or facilitate reaching goals
Emotional Intelligence for Technically Gifted Professionals

6. Social Competence — Handling relationships
Empathy — Awareness of others’ feelings, needs, and concerns
Social skills — Adeptness at inducing desirable responses in others
Emotional Intelligence for Technically Gifted Professionals

7. Why Bother? It’s not logical It’s not in my comfort zone
I’m a technical problem solver, not a “people” problem solver
Emotional Intelligence for Technically Gifted Professionals

8. Why Emotional Intelligence Matters?
The competency study explored:
187 different job titles
121 different companies
Evaluated “essential competencies” for a job
Two types of competencies evaluated
Cognitive & technical skills
Emotional competencies
Emotional Intelligence for Technically Gifted Professionals

9. Survey says…
What percentage of these competencies do you think were cognitive or technical skills?
What percentage of these competencies do you think were emotional competencies?
Results:
Two out of three competencies were emotional competencies.
Emotional Intelligence for Technically Gifted Professionals

10. Top Executives That Derail
Two key factors emerged from top executives who failed (page 40)
Rigidity — They were unable to adapt their style to changes in the organizational culture, or they were unable to respond to feedback about traits they needed to change or improve. They couldn’t listen or learn.
Poor relationships — The single most frequently mentioned factor was being too harshly critical, insensitive, or demanding, so that they alienated those they worked with.
Emotional Intelligence for Technically Gifted Professionals

11. Star Performers
IQ, technical skills and academic skills are price of admission competencies
McClelland describes these as threshold competencies
Superstars possess a set of emotional abilities labeled emotional intelligence
Emotional Intelligence for Technically Gifted Professionals

12. Quick self-assessment
Exercise 2:
Rate yourself on the Emotional Intelligence Self-Assessment survey
Quick discussion exercise
Emotional Intelligence for Technically Gifted Professionals

13. Rating Scale: Self-Assessment
7: Very strongly agree 6: Strongly agree 5: Agree 4: Neutral 3: Disagree 2: Strongly disagree 1: Very strongly disagree
Emotional Intelligence for Technically Gifted Professionals

14. Mindset Barriers I’m not a people person. I’m a technical resource.
This feels awkward and uncomfortable.
Emotional Intelligence for Technically Gifted Professionals

15. Two Scales vs. One People skills Technical skills
*Note: This is a both/and response rather than either/or.
Emotional Intelligence for Technically Gifted Professionals

16. Improving Emotional Intelligence
Strengths of leaders
Continuous learners
EI improves with experience & practice
Leaders are bright
There is a “logical” case for EI in the workplace
Seek solutions that stick
Emotional Intelligence for Technically Gifted Professionals

17. Twelve Tips to Improve Emotional Intelligence
Personal Competence: Managing Ourselves
Monitor stress levels
Identify stress behaviors
Develop alternative responses
Ask for feedback on EI skills you are working to improve.
Set aside time each week to review progress.
Practice thinking before speaking
Emotional Intelligence for Technically Gifted Professionals

18. Twelve Tips to Improve Emotional Intelligence
Social Competence: Managing Others 7) Fully attend to others in conversations 8) Increase compliments and thanking for a job well done. 9) Develop a “solution-focused” approach to change 10) Combat the “need to be right” 11) Put yourself in the other person’s shoes 12) Golden rule with a twist: Treat others the way they wish to be treated
Emotional Intelligence for Technically Gifted Professionals

19. Reference
Working with Emotional Intelligence by Daniel Goleman (1998): Bantam Books, New York, New York

20. Steve Gravenkemper, Ph.D. steve.gravenkemper@plantemoran.com
Thank You.
Steve Gravenkemper, Ph.D.