1. 1 Pensions Administration Lynn Wright Pensions Administration Manager

2. 2 Pensions Administration Legislation changes Workloads - key figures 2014 scheme Automatic enrolment Communications Next year

3. 3 Legislation changes Amendment regulations 2011 Pensions Increase regulations

4. 4 Workflow – key figures Retirements1,465  20% Estimates2,779  11% Transfers In233  36% Transfers Out131  38% Deferred Benefits1,986  16%

5. 5 2014 Scheme Implementation Administration Communication with members

6. 6 Automatic enrolment YOUR RESPONSIBILITIES: Know your staging date assess your workforce and identify who to automatically enrol choose a pension scheme register with the regulator provide workers with information about the changes process any opt-out and opt in notices make contributions avoid inducements and prohibited activity keep accurate records

7. 7 Communication Employer liaison meetings End of year returns Helpdesk Correspondence

8. 8 Employer liaison meetings Held: 20 th July 2011; 10 th January 2012; 16 th July 2012 Next one:13 th January 2013 Covering:legislation updates tax changes auto-enrolment retirement process absence

9. 9 End of year returns 29 submitted by deadline (21 st April) 67 by the end of April Data cleanse paid dividends Even less queries than last year – 96% reduction in one employer alone

10. 10 Helpdesk 2011/12 10,287 calls received  0.5% 8,235 e-mails  12.5% Performance measured Quality monitored

11. 11 Communication Annual benefit statements Presentations Correspondence

12. 12 Next year Triennial valuation Automatic enrolment Consultation on 2014 scheme Regulations expected March 2013

13. 13 Any Questions?