1. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Chapter 14 Training and Development

2. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Slide 2 Orientation  Organization Orientation  Personnel Issues  Customer Service  Quality  Building Safety and Security  Infection Control  Body Mechanics  Confidentiality

3. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Slide 3 Orientation (cont.)  Health Information Management Department Orientation  Clinical Staff Orientation

4. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Slide 4 Training  Assessment of Education Needs  Audience  Format  Environment  Calendar of Education

5. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Slide 5 Inservice Education  Training of current employees  Examples: Handling walk-in requests for release of information Handling walk-in requests for release of information Handling physician’s request to review an old record Handling physician’s request to review an old record Answering the telephone Answering the telephone

6. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Slide 6 Educating the Public  Examples of educating the public  Personal Health Record (PHR)  Changes in legislation or Medicare laws  Cancer awareness

7. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Slide 7 Continuing Education  RHIT credential requires a commitment to lifelong learning  CE requirement  Core content areas  Coding credential  Annual self-assessment  CE requirement

8. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Slide 8 Communication  Employee-to-Employee Communication  Health Information Management Department and Physicians  Health Information Management  Department and Outside Agencies or Parties  Written Communication  Memos  Electronic Communication

9. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Slide 9 Department Meetings Department Meetings  Agenda  Meeting  Minutes  Meeting Records