1. Review of Consumer Rights,
Lesson 6
Review of Consumer Rights,
Responsibilities and
Consumer Legislation

2. Video Clips Goods must be of merchantable quality
Goods must be fit for the purpose
Goods must be as described
Your rights as a consumer

3. Role Play
You have a problem with your mobile phone which you purchased last week
You bring it back to the shop and inform the retailer about the fault

4. Research Grid 1.What is a consumer? When is someone not a consumer?
2. List three questions a person should ask before they buy a product or service.
Answer
3. Distinguish between a valid and non-valid complaint.
4. What is the function of a deposit?
5. List three main provisions of the Sale of Goods and Supply of Services Act 1980
6. List three main provisions of the Consumer Protection Act 2007

5. Review of The Consumer The Consumer Sale of Goods Supply of Services
Questions a consumer should ask
The Consumer
Forms of Redress
Functions of NCA
Consumer Protection Act