1. Online Package Service Plan for Life-activity based Civil Inquiries Online Package Service Plan for Life-activity based Civil Inquiries - Opening an Era of Advanced Public Service - 2009.10.28 Ministry of Public Administration and Security · Ministry for Health, Welfare and Family Affairs · Ministry of Labor Ministry of Land, Transport and Maritime Affairs · Ministry of Patriots & Veterans Affairs Presidential Council on National Competitiveness Ministry of Public Administration and Security · Ministry for Health, Welfare and Family Affairs · Ministry of Labor Ministry of Land, Transport and Maritime Affairs · Ministry of Patriots & Veterans Affairs Presidential Council on National Competitiveness

2. Background Implementation Plan Implementation Plan Expected Results Expected Results ‘ Family Relocation ’ Package Demonstration ‘ Family Relocation ’ Package Demonstration ⅠⅡⅢ Demo

3. Online Package Service Plan for Life-activity based Civil Inquiries 1 2009. 7.28 2 nd Life-Activity Sympathy Policy Meeting “Moments like now, economically challenged, is the time to actively execute the life-activity sympathy policy.” 2008.12.3 Proclamation of the National Informatization Vision “The National Informatization Project is a new growth engine. It needs to be executed as soon as possible and should be focused on making access by the citizenry easy ”

4. 1. Meaning of Civil Inquiries Package Service What is the 「 Online Civil Inquiries Package Service 」 ? A method of applying and delivering different civil inquiries into a single task through online by packaging related civil inquiries into one. Ex) Civil Inquiries resulted from family relocation, such as residence registration, changing the address, application for school, etc, will be processed by a single 「 Family Relocation 」 Civil Inquiry Package Realizing the Serving Government by developing World’s first, top class advanced civil inquiry management system Realizing the Serving Government by developing World’s first, top class advanced civil inquiry management system Administration Service Paradigm Shift from visits·several process to online·integrated single process Administration Service Paradigm Shift from visits·several process to online·integrated single process ※ Part of 「 Online Public Service Improvement Plan 」 (’09 Mar 11 th PCNC) 2 Online Package Service Plan for Life-activity based Civil Inquiries

5. 2. Implementation Conditions Internal Condition Expansion of Online Services - 1,199 → 1,486 → 1,800 Online Services (’08.12) (’09.9) (’09.12) Development of Linked System between agencies - 55 → 105 → 176 systems linked (’09.4) (’09.9) (’10) - integrating and linking current systems, including authentication, security, etc Implement Electronic Administration Task Methods - Electronic Payment(99%), Knowledge Information DB - 280 Million External Condition Internet becomes a part of citizen’s life - Internet user (35.36Mil), Electronic Signature (18.56Mil) Usage Increase in Online Services - G4C Usage : 13.76Mil.→19.32Mil., 40% (’08. 9) (’09. 9) * Residence Registration (’09.10.14 Opened) Daily averaged usage 2,700 (11%) Demand for Better Civil Inquiry Service - Increase in expectation of better government services Increase in needs for forming an Integrated civil inquiry administration delivering system and providing High Quality Civil Inquiry Service Increase in needs for forming an Integrated civil inquiry administration delivering system and providing High Quality Civil Inquiry Service 3 Online Package Service Plan for Life-activity based Civil Inquiries

6. 3. Benchmarking Cases The Package Concept of online service is still in preliminary stage USA (USA gov) Singapore (my eCitizen) Hong Kong (www.gov.HK) Canada (service Canada) Lists of civil inquiries and information providing based services are available Package service not provided 500 online services (applying for passport, marriage certificate, etc) are available Detailed information about life-activity event are provided Public and commercial information, and online services are available Provides changing address package service when moving house 70 services are available (employment Insurance, etc) Provides Information about civil inquiries by life-activity event Materialization of Advanced Online Civil Inquiries Service with newest technology based on world’s best e-government foundation Materialization of Advanced Online Civil Inquiries Service with newest technology based on world’s best e-government foundation 4 Online Package Service Plan for Life-activity based Civil Inquiries

7. Single Application for related civil inquiries through G4C Portal, automated delivering & process Between agencies through its system Single Application for related civil inquiries through G4C Portal, automated delivering & process Between agencies through its system 1. Direction Making the Best Use of Current e-Gov Foundation Develop Integrated Processing Environment Making the Best Use of Current e-Gov Foundation Develop Integrated Processing Environment Visiting several agencies, ‘One Click’ Process individual tasks (process) Through G4C Visiting several agencies, ‘One Click’ Process individual tasks (process) Through G4C Citizens require to visit, to make a call, to use online for inquiries separately → Each agency process separately Citizens require to visit, to make a call, to use online for inquiries separately → Each agency process separately Present (As-Is)Future (To-Be) District Municipalities Educational Office Office of Labor Tax Office Post Office Veteran Affairs Bank Phone Internet Visit Apply Result System Integrated Civil Inquiry Portal (www.egov.go.kr) G4C Package Service Fill in the Application Citizens Tax Office Post Office Bank Deliver Apply Result Apply Result 5 Online Package Service Plan for Life-activity based Civil Inquiries

8. ※ Life-Activity Civil Inquiry Package for Disabilities, National Basic Living, Veterans, are selected differently 2. Civil Inquiry Package Selection Identified 15 Civil Inquiry Packages from Korean life-cycle -Selected 26 Main civil Inquiries by stages of the life (Birth → Death) as the candidates -Performed a sampling survey on selected citizens, government servants, and house wives -Selected Package candidates after reflecting on civil inquiries and system development status 061925356017 Parental Rights Family/Distributee Korean Life-Cycle 12 Self Applying Activities Applied by Others Issue Social Security Card Death Adult Entering School Employment Mlitary Marriage (Divorse) Child Birth Childcare Adoption Education Start up Business Pension Plan Immigrate Study Aboard Retire Travel Reloc ation Admission Graduation Hire Health Vote Changing Names Leisure Safety Service Birth Age 6 Online Package Service Plan for Life-activity based Civil Inquiries

9. 3. Civil Inquiry Package Details 5 Daily Activity related packages, 5 Personal Identity related packages, and 5 Welfare related packages Total of 401 Civil Inquiries, 52 Agencies, 41 Linked Systems Step-by-step Development from the current year TypesPackage No. of inquiries System linkage in Year 2009 System linkage in Year 2010 Expansion Plan Related Dept./Syste m Daily Activity (5) Moving 22 10 inquiries including resident registration 4 inquiries including Business Registration 8 inquiries including Changing Vehicle 10 / 5 Education 20 18 inquiries including GPA Verification 2 inquiries including Enrollment Verification 4 / 3 Staring a Business 99 45 inquiries including Market Communications 54 inquiries including Advertisements Permit 21 / 12 Vehicle 6 4 inquiries including Highway-Pass application 2 inquiries including vehicle registration 3 / 1 Employment 28 23 inquiries including Graduation Verification 5 inquiries including Degree Confirmation 11 / 7 Personal Identity (5) Death 72 20 inquiries including report for distributee 12 inquiries including Vehicle Title Change 40 inquiries including bereaved family 21 / 19 Changing Name 46 19 inquiries including Vehicle Registration Card 10 inquiries including updating Business Registration information 17 inquiries including teacher ’ s Licenses 16 / 9 Birth 10 6 inquiries including Denationalization 4 inquiries including request for medical expenses 4 / 4 Marriage 21 18 inquiries including updating Social Security card information 3 inquiries including specifying parental 5 / 4 Adoption 10 8 inquiries including dependent registration 2 inquiries including dissolution of adoptive relation 3 / 4 Welfare (5) Disabilities Welfare 13 8 inquiries including disabilities registration 3 inquiries including applying for loan 2 inquiries including disability pension 5 / 3 Veterans 20 12 inquiries including National Merit Registration 3 inquiries including tax exemption certification 5 inquiries including applying for government subsidies 2 / 1 National Basic Living 6 3 inquiries including National Basic Living Recipients Verification 3 inquiries including welfare benefits 2 / 3 Employment Insurance 11 9 inquiries including unemployment insurance application 2 inquiries including pension payments 3 / 2 Industrial Accident Compensation Insurance 17 12 inquiries including industrial disaster application 5 inquiries including medical treatment request 1 / 2 Total 4016917815452 / 41* 7 * Duplicates Removed Online Package Service Plan for Life-activity based Civil Inquiries

10. 4. Civil Inquiry Package Examples Family Relocation Package Packaged 22 inquiries that usually follows after Family Relocation, including residence registration Death Related Package Death Related Package Packaged 72 inquiries that follows after one of a family member passes away 8 10 inquires will be packaged in 2009, and 22 more inquiries are to be packaged after 2010 Total of 10 agencies, 5 systems are to be linked (5 agencies and 5 systems in 2009) ※ Yearly usage: Total of 122 Million ( in 2008 ), including 5.2 Million residence registration 20 inquiries will be packaged in 2009, and 72 more inquiries are to be packaged after 2010 Total of 21 agencies, 19 systems are to be linked (7 agencies and 6 systems in 2009) ※ Yearly usage: Total of 169 Million (in 2008), including 250 Thousand reports on death Succession Bereaved Family Grants Merits Recipients Health Insurance 42 inquiries22 inquiries6 inquiries2 inquiries Online Package Service Plan for Life-activity based Civil Inquiries Address ChangeWelfareSchoolVehicle 7 inquiries 3 inquiries5 inquiries

11. 5. Schedule -Considering the current system, most preferred packages will be launched its service first -And will gradually increase the number of online services, system linkage, and DB development In year 2009, 5 packages will be provided, and will include 15 more packages in 2010 Continuous expanding services to foster as E-government’s Core Service in the future -Introduce the number of packages and linked inquiries in international forum/meetings as a best practice 2 Services (Moving, Death) 3 Services (Veteran, Disabilities, Changing name) 5 Services (Birth, Industrial accident, Hiring, Education, Employment) 5 Services (Vehicle, Starting a business, Marriage, National Basic Living, Adoption) ※ Dec 31 th 2009 Family Relocation & Death Packages will open for service ※ Test operation in mid Dec 2009, and will open for service on Jan 31 th 2010 9 Online Package Service Plan for Life-activity based Civil Inquiries Dec 2009Jan 2010Jul 2010Dec 2010

12. Expected Results Expected Results & Benefits Establishing the Serving Government by removing citizen’s complaints and inconvenience and enhancing citizen’s satisfaction Strengthening the National Competitiveness and advancing administration procedures by providing customer-centered online service Contributing to the ‘Green Growth’ Policy by reducing paper documents and traffic flow Annually, 277 Billion Won of industry cost saving will be resulted Annually 12,050 tons of CO2 emission reduction will be achieved * Effects of planting 1 million trees ※ Development cost of (2.5 Billion Won) is already included in the ‘Advancing Civil Inquiry Service’ project 10 Online Package Service Plan for Life-activity based Civil Inquiries Economical Benefit * Application Time 44 Billion Won * Traveling Cost 25 Billion Won * Visiting Time 196 Billion Won * Administration Cost 12 Billion Won

13. “Family Relocation” Package Demonstration