2. Objective and Benefits Objective:- To understand the customer voice and to provide him resolution on the email and complaint forwarded cases. Benefits:- Customer Satisfaction Quick Resolution Correct action taken

3. How to Start Step 1:- To start work in new WEB CSS, type the URL PATH- inbound.dishtvbiz.lk in Google Chrome Browser. Step 2:- Login with DISHTV BIZ WEB Login ID.

4. Step 3 : Click on Backend Leads in More Option Tab CRM Screenshot

5. Step 4:- Click on Regional Callback and press GET CRM Screenshot

6. Step 5:- Leads will reflect below. To view the lead click on View Tagged Tkt CRM Screenshot

7. Step 6:- Tagging with complete details will be available, agent to refer case history and call customer for resolution. CRM Screenshot

8. Step 7:- Agent need to edit the complaint and update remarks as per conversation with the customer. CRM Screenshot

9. CRM Screenshot - Tagging