1. User Identification Solutions in Converging Networks Mike Pluke Castle Consulting Ltd. ETSI User Group ETSI Human Factors Representing:

2. The Issue The number of communications systems is increasing Each system has its own identification system Telephone Numbers mean very little Contacting people isn’t necessarily getting easier Identification-system developments are uncoordinated

3. A Typical Case A fixed telephone on their office desk A mobile telephone A fixed (shared) telephone at home An email address used for work purposes A personal email address used at home A person can have:

4. Solution Attempts Supplementary services can match people to locations e.g. Call Diversion Mobility solutions can map people to roles e.g. UPT solutions can locate the called party on one of a group of terminals BUT frequently these systems give the wrong results

5. Current User Identification

6. People Not Terminals “People are outsiders in the current communications revolution. Computer hosts, pager terminals and telephones are addressable entities throughout the Internet and telephony systems.” Extract from “The Mobile People Architecture” from Stanford University

7. Human Communication Needs Modern communications systems can create new communication needs BUT Basic communication needs have changed very little since the dawn of man

8. Early Societies People needed to contact: An Individual “Grey Cloud” A Role Apache Chief A Place Teepee Number 3

9. The Middle Ages People needed to contact: An Individual “Edward de’Howard” A Role The Queen of England A Place Avery Castle

10. Today People need to contact: An Individual “Mary Jones” A Role A local locksmith A Place “23 Dearing Lane”

11. Tomorrow Individuals, roles, groups and places People will still need to contact:

12. What Needs to Be Done? Discover real user requirements for user identification Develop an implementation-free expression of these requirements Identify potential solution options Create an implementation “Roadmap” for solutions Solutions must work in a competitive environment

13. Timetable STF HL Start-up meeting (Dec 1999) Formation of Steering Group (Dec 99) Questionnaires on ETSI server (Dec 99) Presentation of User Group results (Feb/Mar 2000) STF HL work (January - July 2000) Publication of ETSI Report (Oct 2000)