1. Writing a Consumer Letter 40pt. Assignment

2. Breakdown: Parts of a Consumer Letter

3. Your Address 3pts Written Correctly Includes Street, City and State Date is written under address 123 FCS Ln. Patchwork, PA 19510 9/20/2011

4. Company Name & Address 3pts Proper Spelling of Company Name Includes Zip Code Proper Punctuation Conair Corporation 150 Millford Road East Windsor, NJ 08520

5. Salutation/Greeting 2pts Proper Punctuation Capitalized Correctly Options: Dear Director of Consumer Affairs: Dear Customer Service Representative: Dear Sir or Madam: Ladies and Gentlemen: Dear Mr. Smith:

6. Body of Letter 14pts Explains problem clearly Gives important details Explains what you want done Paragraph Form-at least 2 Properly Thanks business for time

7. Body of Letter cont. I am writing to inform you of a problem I have with one of your hair dryers. In August 2003, I bought a Conair Cord Keeper Hair Dryer at Bed Bath and Beyond in the Whitehall Shopping Center located in Pennsylvania. I liked it because the handle folded up nicely to transport it back and forth from home and school. However, after only a couple of months the locking mechanism, which holds the handle straight when drying my hair, broke. Now I have to hold the head of the dryer up myself as it will not stay locked onto the handle. The product is no longer functioning as it was intended so I would like a replacement or a refund of the purchase price. I have always purchased Conair Hair Products for their high quality reputation. I appreciate you taking the time to consider my letter. “Suck-up” Paragraph

8. Closing 3pts Comma used Space provided to sign your name Name typed below signature Examples: Regards, Ali Patchcoski Sincerely, Ali Patchcoski Cordially, Ali Patchcoski

9. Additional Information Spelling & Grammar 5pts -Proper grammar structure used -Spelling was checked and corrected Final Draft 5pts -Letter is corrected from rough draft -Two copies turned in -Completed on time (-2 pts each day late) Subtotal: 35pts

10. Consumer Letter Info. Sheet 5pts Completed on time Includes all necessary info Company Address Grand Total: 40pts

11. Time to proofread some letters!

17. Here’s an example of a compliment letter.

18. Hopefully You Hear Back from Your Company

20. Here are some examples of other things you may get back from your company: Candy Pencils/Pens Notepads Key chains Stickers Brochures Coupons Gift Certificates Free Products