1. Elbert Guintivano Manager – Presales Consulting BMC Software Trend/Strategy in IT Service Management

2. Past

3. © Copyright 10/26/2015 BMC Software, Inc 3 The Past of IT Image Credit: Eugene, http://www.mymodernmet.com/profile/eugene No Standardization… No Process… No Automation No Virtualization No Cloud No Monitoring

4. Present

5. © Copyright 10/26/2015 BMC Software, Inc 5 Service Knowledge Management System Configuration Management System Service Knowledge Management System (SKMS) Configuration Management Database Decisions DATA WISDOM INFORMATION KNOWLEDGE

6. © Copyright 10/26/2015 BMC Software, Inc 6 2013 Gartner Top 10 CIO Business Priorities Source: http://www.gartner.com/newsroom/id/2304615&goback=%252Egde_4249128_member_205190165 NEW OLD

7. © Copyright 10/26/2015 BMC Software, Inc 7 Present from CIO’s perspective Compliance Policy Security No Vendor Lock-in Big Data Governance Running an IT still requires expert level knowledge

8. © Copyright 10/26/2015 BMC Software, Inc 8 The Present trends...

9. © Copyright 10/26/2015 BMC Software, Inc 9 2013 Gartner Top 10 CIO Technology Priorities A M C S AMCS Source: http://www.gartner.com/newsroom/id/2304615&goback=%252Egde_4249128_member_205190165

10. © Copyright 10/26/2015 BMC Software, Inc 10 © Copyright 10/26/2015 BMC Software, Inc10 Instantly collaborate with customers and employees Buy a plane ticket with your phone Search and combine information across the web Use hosted applications from anywhere Consumers are in the I.T. driver’s seat SOCIALANALYTICS MOBILE CLOUD

11. © Copyright 10/26/2015 BMC Software, Inc 11 Present from end user perspective Find a printer How to connect to WiFI How to Print A printer User Manual “News”

12. © Copyright 10/26/2015 BMC Software, Inc 12 PRESENT from an End User’s Perspective More connected devices than people! Smart Phone Generation! Social Collaboration trickling into workspace! Today, Personal IT experience far exceeds Enterprise IT experience!

13. © Copyright 10/26/2015 BMC Software, Inc 13 Has this happened to you yet? Shadow IT and IT Friction is on the rise! BYOD : Bring your own device BYOI : Bring your own identity BYOA : Bring your own Apps

14. Future

15. © Copyright 10/26/2015 BMC Software, Inc 15 © Copyright 10/26/2015 BMC Software, Inc15 Innovation Something new or different is introduced See. Learn. Do. Be. Better.

16. © Copyright 10/26/2015 BMC Software, Inc 16 Innovation : Sanofi « ibgStar »

17. © Copyright 10/26/2015 BMC Software, Inc 17 Innovation : Commonwealth Bank « Kaching »

18. © Copyright 10/26/2015 BMC Software, Inc 18 Innovation : Online insurance claims

19. How BMC Software can help CIOs?

20. © Copyright 10/26/2015 BMC Software, Inc 20 The new era of IT

21. © Copyright 10/26/2015 BMC Software, Inc 21 The new era of IT Make services fast, flexible, and personal From the front end….....to the back end

22. © Copyright 10/26/2015 BMC Software, Inc 22 How BMC Software can help CIOs? Enterprise Consumers Business Services & Applications Environments (Physical – Virtual – Cloud – Mobile) MyIT Social, Mobile, Analytics and Cloud: BMC’s design focus for addressing what’s transforming IT Consumerize the front end: MyIT empowers users to connect to IT their way Industrialize the back end: BSM from BMC enables IT organizations to automate IT Innovation: BMC has aggressively invested in innovation, which has yielded major updates and introduction of market- changing products.

23. © Copyright 10/26/2015 BMC Software, Inc 23 Transform your business with the help of BMC Software CI 3 O = Chief “Information- Intelligence- Innovation” Officer CIO = Career Is Over NEW IT OLD IT

24. © Copyright 10/26/2015 BMC Software, Inc 24 THANK YOU FOR YOUR TIME