1. A Practical Approach to Assessment in Service-Learning North Shore Community College

2. Overview Background information Methods of assessment Assessment findings Actions and Plans

3. Background Information North Shore Community College (NSCC) NSCC Service-Learning Program NSCC Service-Learning Program Self-Study Process

4. STUDENTS FACULTY STUDENTS FACULTY COMMUNITY ORGANIZATIONS

5. Planning of Assessment Identify goals of assessment Students experience Faculty motivation and engagement Suitability and satisfaction of organizations Identify methods of assessment Surveys Site visitations and interviews

6. STUDENTS SURVEY

7. Understanding of Course Contents

8. Personal Development Understood issues in the community-81% Gained self-confidence-77% Developed team work skills-77% Respect for Diversity-74% Time management skills-67%

9. Most Satisfying Aspects Note: in counts

10. Top responses included Community Service (28) Satisfaction (21) Interacting with people (17) Learning new materials (11) Hands on experience (9) Working with kids (9) Most Satisfying Aspects

11. Least Satisfying Aspects A few complaints: Commute to the site (2) Scheduling (2) Paperwork (2) Coordinating with their groups, agencies, & clients (4)

12. Recommendations Advertise the program Increase the number of choices/ organizations available to do a project

13. FACULTY SURVEY Motivational Factors of NSCC Faculty to Get Involved with and Persist with Service-Learning

14. Literature Review Higher Education Faculty motivated by student learning outcomes/Peers Vs. Community Colleges Faculty motivated by student learning outcomes/ S-L Coordinator

15. Methods Development of Survey Implementation of Survey Response Rate

16. Demographics

17. Years at NSCC

18. Why did you get involved in service-learning?

19. Who encouraged you to incorporate service-learning into your course(s)?

20. Do you receive institutional recognition for your involvement with service-learning?

21. Have you incorporated service-learning into your course within the last 12-15 months?

22. If YES, what ensures your continued participation in service-learning?

23. If NO, why not?

24. Key Findings What motivated your involvement: Key role of Service-Learning Faculty Self-Directed Key role of Service-Learning Coordinator Valued Experiential Education/Active-Learning

25. Key Findings Cont’d Persistence with Service-Learning Student satisfaction Increase in student skills and abilities

26. COMMUNITY PARTNERS In-Depth Interviews & Survey

27. Purpose of Interviews To know about programs and services offered To understand agency expectations To evaluate any potential health and safety risks To receive feedback about students

28. Methods In-Depth Interviews Survey

29. Interviews-Key Findings Positives Orientations Satisfaction with student work Challenges Student/Agency communication regarding scheduling

30. Survey-Key Findings Positives Orientations Students explained S-L objectives Positive attitude Served needs of organization Challenges Identify themselves as NSCC Students Communicate-create closure

31. Conclusion All sites would welcome NSCC students back in the future

32. CLOSING THE LOOP

33. Implications Maintain strong ties with Service-Learning Faculty. Create more recognition for Service-Learning Faculty. Create more recognition of Service-Learning students. Further qualitative study of faculty perceptions of rewards and recognition.

34. Closing the Loop Students Recognition Service-learning on Transcripts Flexibility One credit hour class

35. Faculty Recognition Inclusion in Celebration Years of Service Letters Flexibility Jump Start option Closing the Loop

36. Publicity Activities in the Bulletin Revision of public website

37. Closing the Loop Institutional Commitment GenEd Outcomes Job Postings

38. Contact Information Cate Kaluzny Senior Coordinator, Service-Learning caluzny@northshore.edu