1. Monday, October 26, 2015 Competitive analysis

2. The Pain PC repair service – The Pain Most repair professionals are expected to solve an infinite number of PC problems, occurring randomly, within a reasonable time frame – usually less than 2 hours. 1.An endless array of PC problems need to be surgically resolved. 2.Growing the Service Provider's market share is a daily challenge. According to industry sources, 80% of technicians lack experience and training. Only one in three technicians successfully completes a PC repair within a reasonable time-frame. There is a lack of quantifiable metrics that can objectively track repair success. It is almost impossible to boost profit margins in a “fixed-price” repair market.

3. The Solution Reimage new concept – pain no more 1.Keeps user data and applications intact. You may never need to reinstall again. 2.Reimage ensures that each support call can successfully be concluded, within the hour. 3.Repair unlimited PCs in the time it now takes to fix one 4.Repair PCs over the Internet or in person 5.You don't need to install anything to use Reimage. It’s a web service.

4. Alternative solutions Most common alternative methods for PC repair Manual operation (Technician with no “tools”) Reinstall the Operating system from scratch Use an Antivirus application Use an image backup Use one of many software utilities

5. Manual Repair Parameter High (cost of labor)Low (automatic service)Cost of repair Depends on individual technician level – 30-240min Average 27minutes (on a 1Mbps internet line) Average repair time Scope of repair  No – Hardware No  – System Viruses limitedlimited (coming soon) – Drivers limited  – Registry problems  No – User settings limited  – replace faulty files with new  Keeps users data and installed apps. limited  Can fix remotely? ALLWindows XP (Vista soon)Platforms supported Reimage vs. Manual repair

6. Manual Repair Parameter Low (automatic process)Low (automatic service)Cost of repair 50-120minAverage 27minutes (on a 1Mbps internet line) Average repair time Scope of repair No – Hardware  – System Viruses limitedLimited (coming soon) – Drivers  – Registry problems No – User settings  – replace faulty files with new No  Keeps users data and installed apps. No  Can fix remotely? ALLWindows XP (Vista soon)Platforms supported Reimage vs. XP Reinstall

7. Manual Repair Parameter Low (automatic service) Cost of repair Depends on file system size – may take 15-60 minutes Average 27minutes (on a 1Mbps internet line) Average repair time Scope of repair No – Hardware  – System Viruses NoLimited (coming soon) – Drivers No  – Registry problems No – User settings No  – replace faulty files with new  Keeps users data and installed apps.  Can fix remotely? ALLWindows XP (Vista soon)Platforms supported Reimage vs. Antivirus software

8. Manual Repair Parameter High (cost of labor)Low (automatic service)Cost of repair Depends on file system size – may take 30-90 minutes Average 27minutes (on a 1Mbps internet line) Average repair time Scope of repair No – Hardware  – System Viruses Limited (must be identical HW) Limited (coming soon) – Drivers  – Registry problems  No – User settings No  – Replace faulty files with new No  Keeps users data and installed apps. No  Can fix remotely? LimitedWindows XP (Vista soon)Platforms supported Reimage vs. Image backup

9. Manual Repair Parameter Low (automatic service) Cost of repair 10 - 30minAverage 27minutes (on a 1Mbps internet line) Average repair time Scope of repair No – Hardware No  – System Viruses NoLimited (coming soon) – Drivers  – Registry problems  No – User settings No  – replace faulty files with new  Keeps users data and installed apps.  Can fix remotely? ALLWindows XP (Vista soon)Platforms supported Reimage vs. Registry utilities

10. The Solution Parameter  High   Cost of repair 10 - 30 30- 90 15- 60 50- 120 30- 240 27Average repair time Scope of repair No  – Hardware No   – System Viruses No limited No limited – Drivers  No  limited  – Registry problems limited  No  – User settings No  limited  – replace faulty files with new  No   Keeps users data and installed apps.  No  limited  Can fix remotely? ALL limited ALL XPPlatforms supported Reimage is today’s most comprehensive PC repair solution!