1. Goal 3.01

3. greets and seats the customers makes reservations manages the waiting list ask how many will be dining apologizes if there is no available table tells the customer how long the wait will be crosses off the name after seating a customer

4. lead the customers slowly to the table present menus in fine dining- pull out chair to seat customers get booster chairs or high chairs make sure seating is suitable move slowly/do not make customers feel rushed

5. Represent the foodservice operation sell the menu serve the menu skillfully receive payment from the customer good communication/interpersonal skills set the tone for the dining experience help server make beverage and food choices must know menu, ingredients, and preparation methods

6. maintain an inviting table keep service station stocked sometimes serve water and bread clear the table after customers are finished or between courses cleans and resets the table keep dining room tidy

7. correctly reads the amount of the bill, processes payment, makes change thank customers for their patronage (spending money at a business) offer to go items (cakes, pies, dressings, sauces, syrups)

8. positive attitude neat and clean appearance good communication thorough job knowledge ability to manage time wisely ability to resolve customer complaints by positive means look for ways to save time and energy (use of time and motion)

9. take pride in your work be cheerful resolve conflicts in a positive way show courtesy to all stakeholders never argue no conversations with coworkers in front of customers customer is always right

10. clean and pressed uniform shoes cleaned and polished no nail polish minimum jewelry proper undergarments

11. Get enough sleep. Work out to increase strength. Lift heavy objects with legs not back. Stay home if sick. Keep hair pulled back. Keep hands clean and fingernails trimmed and cleaned. Make sure breath is fresh and teeth are clean. Use deodorant. Do not wear heavy perfumes/colognes.

12. Speak slowly, clearly, and loud enough to be heard. Face customers when speaking to them. Keep a professional, pleasant, and friendly tone. Do not chew gum, eat, or drink while you serve customers. Do not lean, slouch, or stand around with your hands in your pockets. Do not touch your mouth, nose, or hair while serving customers

14. attracts people who like to eat out, but not interested in a formal atmosphere or high prices enjoy a relaxed environment mid-range prices family style restaurants- traditional, child friendly neighborhood restaurants-lunch counters/ coffee shops grills and buffets-self service meals at budget prices (trayline service or counter service )

15. recreate a time or place sport memorabilia, indoor waterfall fun, unique atmosphere decor more important than the food moderately priced food could relate to the theme (Melting Pot)

16. excellent food elegant décor superior service pricey chef recognition

17. fast food food court limit menus speedy service exact standards/factory like production