1. Universitat Autònoma de BarcelonaSplit, October 2002

2. Universitat Autònoma de BarcelonaSplit, October 2002 GENERAL DATA  Founded in 1968  14 Schools  Humanities  Social Sciences  Health Sciences  Experimental Sciences and Technologies  15 Associate Schools  49 Departments  9 Libraries

3. Universitat Autònoma de BarcelonaSplit, October 2002 GENERAL DATA  40.360 Undergraduate students  44 Degree courses  28 Diploma courses  11.290 Postgraduate students  72 Doctorate programmes  58 Masters  111 Postgraduate courses  2.984 Teaching staff  1.342 Non-academic staff

4. Universitat Autònoma de BarcelonaSplit, October 2002 INSTITUTIONAL LEVEL  CRE Institutional Audit  Strategic Plan  Programme contract

5. Universitat Autònoma de BarcelonaSplit, October 2002 TEACHING STUDENTS RESEARCH MANAGEMENT SOME EXAMPLES

6. Universitat Autònoma de BarcelonaSplit, October 2002 INSTITUTIONAL LEVEL  Definition of strategies to improve Quality  Spread of Quality culture CRE Institutional Audit

7. Universitat Autònoma de BarcelonaSplit, October 2002  Strategic Plan 1993-2000  Governing Plan 2002-2006 3 basic axis: Learning. Research. Relations with society 3 crossing axis: People. Resource funding. Internal Organisation INSTITUTIONAL LEVEL Strategic Planning

8. Universitat Autònoma de BarcelonaSplit, October 2002  Governing Plan 2002-2006  39 Objectives  199 Specific actions INSTITUTIONAL LEVEL Strategic Planning

9. Universitat Autònoma de BarcelonaSplit, October 2002 Programme contract  Promote Quality as an element of management  New way of funding distribution  Regional Government / University  Annual review INSTITUTIONAL LEVEL

10. Universitat Autònoma de BarcelonaSplit, October 2002 INSTITUTIONAL LEVEL Programme contract  Programme contracts within the UAB  University with schools, departments and courses  Link with degree assessment programme

11. Universitat Autònoma de BarcelonaSplit, October 2002 INSTITUTIONAL LEVEL Programme contract  44 internal contracts with different courses  identify priorities  resources negotiation  follow up

12. Universitat Autònoma de BarcelonaSplit, October 2002 Teaching Degree Assessment Programme Agència per a la Qualitat del Sistema Universitari a Catalunya SPECIFIC ACTIONS

13. Universitat Autònoma de BarcelonaSplit, October 2002 SPECIFIC ACTIONS Degree Evaluation : Self-assessment External experts visit Final report Improvement Proposals - Programme contract Teaching

14. Universitat Autònoma de BarcelonaSplit, October 2002 Teaching Support programme for innovation in university teaching - PSIDU Sharing experiences Training courses “tailor made” Cards Good practices Experiences Teaching Research Reflections SPECIFIC ACTIONS

15. Universitat Autònoma de BarcelonaSplit, October 2002 Teaching Student-opinion questionnaires Revision and improvement every two years School questions Analysis of the results Information to students SPECIFIC ACTIONS

16. Universitat Autònoma de BarcelonaSplit, October 2002 Students Relations with secondary schools Welcome programmes Propedeutical subjects Tutorial programme Graduate observatory programme SPECIFIC ACTIONS

17. Universitat Autònoma de BarcelonaSplit, October 2002 Research Good Laboratory Practices (GLP) Quality Manual SPECIFIC ACTIONS

18. Universitat Autònoma de BarcelonaSplit, October 2002 Management Minimum Rubbish Environment Office - OSHA “Festa Major” SPECIFIC ACTIONS

19. Universitat Autònoma de BarcelonaSplit, October 2002 Management External audits - ISO 9002 –Library Service –Tourism School Working groups –Process analysis –Improvement initiatives –Administrative situations diagnosis SPECIFIC ACTIONS

20. Universitat Autònoma de BarcelonaSplit, October 2002