1. Legal, Ethical, Social Obligations of a business Chapter 14

2. Regulations that promote competition Sherman Act – Makes it illegal for competitors to get together and set prices on the products or services for sell Gas prices Clayton Act – It is illegal for business to require a customer to purchase one good in order to be able to purchase another good Purchase computer to get software

3. Regulations that promote competition (cont.) Robinson-Patman Act – makes it illegal to charge different pries to different groups of non-retail consumers Modern Vending selling to stores Wheeler-Lea Act – bans unfair or deceptive actions or practices by businesses Drug companies and side effects

4. Government Agencies that protect Competition Justice Department – Antitrust Division of the U.S. Justice Department – takes legal action against businesses it believes are trying to have a monopoly Federal Trade Commission – administers most of the laws dealing with fair competition

5. Better Business Bureau Report information on business reliability Alert the public to fraud against consumers and businesses Act as intermediary between businesses and consumers when there is a complaint

6. Laws that protect businesses Patent – gives inventor sole right to produce, use, and sell an invention. Good for 20 years Copyright – legal right to exclusive publication, production, sale, or distribution of a literary or artistic work Good for 70 years Trademark – name, symbol, or special market that can only be used by certain businesses Band-Aid ™

7. Laws that Protect Consumers Federal Food, Drug, and Cosmetic Act – bans sale of unsafe food, drugs, cosmetics, improper labels, etc. The Federal Food and Drug Administration enforces this law Consumer Product Safety Act – safety for products other than food and drugs (recalls)

8. Laws that Protect Consumers Licenses – varies by state and local governments to operate a business Beauty salon Restaurant Health and fitness center May have regular inspections

9. Laws that protect consumers (cont.) Zoning laws – local governments establish zoning laws that control what type of buildings can be built Commercial Residential

10. Regulations that protect employees Workplace Discrimination – Bans against discrimination against race, age, color, national origin, religion, or gender (Equal Employment Opportunity Commission regulates this)

11. Workplace discrimination(cont.) Americans with Disabilities Act – bans discrimination against people with disabilities Businesses with more than 15 employees to accomodate the needs of employees with disabilities All businesses open to public must accommodate to allow access to all people

12. Safe working conditions Occupational Safety and Health Act – requires employers to maintain safe working environment for employees. Enforced by Occupational Safety and Health Administration (OSHA)

13. Workplace laws Family Medical Leave Act – requires businesses with more than 50 employees to provide up to 3 months of unpaid leave if serious health condition o f immediate family member Maternity or paternal leave Must be employed for 1 year

14. Wages Fair Labor Standards Act – maximum number of hours an employee can work Hours for children under 16 National minimum wage

15. Ethics in business Ethics is the study of right and wrong Code of ethics – is the level of ethical behavior

16. Why have an ethical workplace? You should want to do the right thing. You want to serve as a role model It gains the trust of customers Employees are more likely to act ethically Acting ethically reduces the risk of getting sued

17. Ethics (cont.) As a business you should have a written code of ethics Also you should have established company policies and procedures

18. Responsibilities to customers Treat all customers with respect Be honest Avoid exaggerating the merits of your products or services Inform customers of potential dangers of products Handle all disputes fairly

19. Responsibilities to customers Treat all customers with respect Be honest Avoid exaggerating the merits of your products or services Inform customers of possible dangers of products you sell Handle all disputes fairly

20. Responsibilities to suppliers Treat all suppliers with respect