2. Shanica S. Shepard 6111 Greenbrook Circle Austell, Georgia 30168 Home: (678) 887-6120 Work: (404) 346-9562

3. PROFESSIONAL PROFILE Exceptional communication and interpersonal skills. Detail oriented; self-motivated, sets effective priorities and implement decisions to meet operational deadlines. Functions well independently and as a team member, responds well in fast-paced, high- pressure environment. Adapts easily to new concepts and responsibilities.

4. EMPLOYMENT HISTORY Georgia Crown, Atlanta, Georgia December 2001 – Present Inventory Control Perform daily inventory procedures. Verification of stock movement. Prepare orders per pick list. Data entry.

5. SatisQuest, Atlanta, Georgia April 2002 – July 2002 Phone Surveyor Made outbound calls to hospital patients. Keyed patient responses into PC system. The Pool Depot, Inc., Atlanta, Georgia April 2001 – July 2001 Data Entry/Appointment Setter Obtain credit reports on potential customers. Key scheduled appointments and credit results into local intranet. Contact customers to schedule appointments with Sales Representatives.

6. Jackson Hewitt Tax Service, Mableton, Georgia Processor January 2000 – April 2001 Prepared payroll for over 70 employees. Balanced daily cash receipts for eight locations. Assisted in store operations and resolved customer service issues. Prepared and electronically filed individual and business income taxes. Receptionist January 1998 – December 1999 Answered incoming calls and scheduled appointments. Maintained client files.

7. EDUCATION Atlanta Metropolitan College, Atlanta, GA January 2004-Present Studies in Foreign Language Pebblebrook High School, Mableton, GA August 1994-June 1998 High School Diploma