1. ACUHO-I/EBI 2002 Resident Study

2. 4Distributed in February 2002 by RA’s 4Given to students residing in campus-owned residence halls 41,114 distributed; 655 returned = 59% return 4319 Freshmen, 240 Sophomores, 78 Juniors, 4 Seniors, & 14 graduate, non-degree or other

3. What do the numbers mean? q Very dissatisfied = 1 q Moderately dissatisfied = 2 q Slightly dissatisfied = 3 q Neutral = 4 q Slightly satisfied = 5 q Moderately satisfied = 6 q Very satisfied =7

4. Overall satisfaction with SNC Dining Services -- 4.46 u Questions regarding dining services: l Quality of dining hall food l Cleanliness of dining hall facilities l Dining room environment l Service provided by dining hall staff l Dining facility service hours l Variety of the food plan options l Value of meal plan

5. Quality of dining hall food u Overall student response -- 4.02 u Hall breakdown: \ North (4.14) u Bergstrom - 4.85 u Mad/Lor - 4.14 u MMM - 3.87 \ South (3.93) u Burke - 3.72 u Sensenbrenner - 4.08 u VMC - 3.93

7. Cleanliness of dining hall facilities u Overall student response -- 5.16 u Hall breakdown: \ North (5.24) u Bergstrom - 5.87 u Mad/Lor - 5.04 u MMM - 5.19 \ South (5.07) u Burke - 4.75 u Sensenbrenner - 5.32 u VMC - 5.04

9. Dining room environment u Overall student response -- 5.12 u Hall breakdown: \ North (5.25) u Bergstrom - 5.98 u Mad/Lor - 5.01 u MMM - 5.21 \ South (4.98) u Burke - 4.62 u Sensenbrenner - 5.31 u VMC - 4.90

11. Service provided by dining hall staff u Overall student response -- 5.18 u Hall breakdown: \ North (5.32) u Bergstrom - 5.93 u Mad/Lor - 5.15 u MMM - 5.25 \ South (5.02) u Burke - 4.71 u Sensenbrenner - 5.28 u VMC - 4.95

13. Dining facility service hours u Overall student response -- 4.65 u Hall breakdown: \ North (4.79) u Bergstrom - 5.50 u Mad/Lor - 4.72 u MMM - 4.59 \ South (4.43) u Burke - 3.98 u Sensenbrenner - 4.60 u VMC - 4.60

15. Variety of food plan options u Overall student response -- 3.73 u Hall breakdown: \ North (3.83) u Bergstrom - 4.82 u Mad/Lor - 3.64 u MMM - 3.64 \ South (3.69) u Burke - 3.55 u Sensenbrenner - 3.59 u VMC - 3.91

17. Value of meal plan u Overall student response -- 3.31 u Hall breakdown: \ North (3.32) u Bergstrom - 4.10 u Mad/Lor - 3.24 u MMM - 3.10 \ South (3.41) u Burke - 2.97 u Sensenbrenner - 3.36 u VMC - 3.82

19. 2001 vs 2002 u Overall satisfaction with dining services \ increase from 2001 (4.41) \ 2002 response mean 4.46 u Satisfaction with quality of dining hall food ] increase from 2001 (3.70) ] 2002 response mean 4.02 u Satisfaction with dining facility service hours ] decrease from 2001 (4.77) ] 2002 response mean 4.69

20. SNC vs Carnegie Schools u Carnegie schools include: O Columbia College- Missouri O Lenoir-Rhyne College O Methodist College O Ramapo College of New Jersey O Saint Leo University O University of Charleston O Wingate University OElmhurst College OMerrimack College OMillikin University ORoger Williams University OSt. Norbert College OUniverity of the Ozarks

21. SNC vs Carnegie Schools

22. SNC vs Select Six Schools u Select Six Schools (chosen by SNC) include: P Marquette University P Millikin University P Occidental College P John Carroll University P Xavier University P Canisius College

23. SNC vs Select Six Schools

24. Implications & Recommendations J More meal plan options ê Block plans J Suggestion box/sheet for meal change ideas J Vary meal cycle ê More options/vary options J Dinner hours increased/altered based on athletic practices