1. ABC Study - Cambridge Hospital Recommendations Based on Findings Recommendations Based on Findings Pay a premium for foreign speaking providers Schedule foreign language visits during blocks of time Educate and establish incentives for providers to bill properly for services provided Streamline new patient process Analyze provider room capacity

2. ABC Study - Cambridge Hospital Cost to Serve $89.00 $93.06 $99.84 $113.71 $114.76 $120.75 $127.53 Cost assignment shows a wide variation in the cost to serve different types of patients. Charges Cost Assignment Routine Doctor Visit Cost Assignment Routine Doctor Visit

3. ABC Study - Cambridge Hospital Cost to Serve $127.00 $144.96 $151.74 $197.14 $198.89 $208.88 $215.66 Cost Assignment Extended Doctor Visit Cost Assignment Extended Doctor Visit Charges