1. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. Leading With Safety How Leaders Influence Behavior and Create Culture

2. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. Exposur e Worker Facilities and Equipment Processes Leadership Safety Enabling Systems Hazard Recognition and Mitigation Skills, Knowledge, and Training Policies and Standards Exposure Reduction Mechanisms Organizational Sustaining Systems Selection and Development Structure Performance Management Rewards and Recognition Organizational Culture Blueprint for Safety Transformation Blueprint for Safety Transformation is a trademark of Behavioral Science Technology, Inc. www.bstsolutions.com©2008 BST. All rights reserved. Confidential Information.

3. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. Culture Common values that drive organizational performance Applies to many areas of functioning “How we do things” Unstated Background Changes more slowly Climate Perceptions of what is expected, rewarded and supported Applies to a specific area of functioning “What we pay attention to” Stated Foreground Changes more rapidly

4. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. Safety Leadership Model

5. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. Measurable Attributes of Organizational Culture Organizational Factor 1.PJ Procedural Justice 2.LMX Leader-Member Exchange 3.MC Management Credibility 4.POS Perceived Organizational Support Team Factor 5. TW Teamwork 6. WGR Work Group Relations Safety Specific Factor 7. SC Safety Climate 8. UC Upward Communications 9. AO Approaching Others

6. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. 89 83 87 86 89 87 94 98 86 Overall Lower Quartile (25th Percentile) Median (50th Percentile) Upper Quartile (75th Percentile) Case Study – Site A Overall Percentile by Scale TICR -.8 PJLMXMC POS TW WGR OV S UCAO 83 84 68 41 31 88 92 Case Study – Site B Overall Percentile by Scale 30 29 44 61 18 17 84 88 43 Case Study – Site C Overall Percentile by Scale 6 7 10 16 8 17 25 59 Case Study – Site D Overall Percentile by Scale PJLMXMC POSTW WGROV S UC AO 83 PJLMXMC POSTW WGROV S UC AO Percentile Score 22 PJLMXMC POSTW WGROV S UC AO Percentile Score TICR - 1.4 TICR - 4.2 TICR - 7.8

7. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. 1. Job performance 2. Salary progression 3. Career satisfaction 4. Follower performance 5. Frequency of safety-related mishaps 6.Intention to quit 7.Commitment to the organization 8.Organizational citizenship behavior 9.Absenteeism 10.Job satisfaction 11.Ethical performance Performance Variables Predicted by Cultural Attributes

8. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. Leadership Best Practices

9. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. Overall, how effective am I as a safety leader? Do I have the right leadership style for safety leadership? Do my subordinates recognize me as a strong safety leader? Do I engage in safety leadership best practices? How do I compare with other safety leaders? Safety Leadership Capability

10. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. Vision Describes a compelling picture of what the future could be Communicates the organizational vision through word and action Helps others question and rethink their assumptions about safety

11. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. Credibility Gives honest information about safety performance, even if it is not well received Acts consistently in setting and applying safety standards Follows through on commitments made

12. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. Communication Communicates frequently and effectively up, down, and across the organization Shares with people the background and reasons for safety policies and procedures Makes sure that others feel comfortable and safe in raising issues and concerns

13. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. Collaboration Asks for and encourages input from people on issues that will affect them Seeks out and listens to diverse points of view Gains commitment of others before implementing changes

14. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. Action Orientation Is proactive rather than reactive in addressing safety issues Gives a timely, considered response to safety concerns Demonstrates a sense of personal urgency and energy to achieve safety results

15. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. Feedback and Recognition Readily recognizes people for safety work well done Gives positive feedback and recognition for good performance Finds ways to celebrate accomplishments in safety

16. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. Accountability Clearly communicates people’s roles and responsibilities in safety Fosters a sense that people are responsible for the level of safety in their organizational unit Regularly reviews with direct reports indicators of their safety performance

17. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. Global Leadership Team: Safety Leadership Best Practices Percentile Scores 0 20 40 60 80 100 Vision Credibility Action Orientation Safety Communication Collaboration Feedback & Recognition Accountability Percentile Score

18. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. 100 0 20 40 60 80 Vision Credibility Action Orientation Safety Communication Collaboration Feedback & Recognition Accountability Global Leadership Team: Safety Leadership Best Practices Percentile Scores Percentile Score

19. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. 0 20 40 60 80 100 Vision Credibility Action Orientation Safety Communication Collaboration Feedback & Recognition Accountability Percentile Score Fifty Eight Other Leaders: Safety Leadership Best Practices Percentile Scores

20. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. 0 20 40 60 80 100 ` Vision Credibility Action Orientation Safety Communication Collaboration Feedback & Recognition Accountability Fifty Eight Other Leaders: Safety Leadership Best Practices Percentile Scores Percentile Score

21. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. Feedback for change: Providing information about performance in relation to a goal Feedback is not praise, not emotional, not gratuitous — it is simply feedback. The key to performance improvement is a feedback-rich environment.

22. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. Employee Engagement The ultimate test of leadership

23. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. Employee Engagement Valid Reasons Desire to: fully engage workforce provide leadership opportunities for wage roll employees enhance organizational functioning overcome history of “awareness” programs add new upstream and predictive measures more fully understand working interface and causes of exposure

24. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. Common System Attributes Focuses on upstream, predictive exposures Provides safety leadership opportunities Separates discipline and incentives from system Collects data anonymously “Drafts” volunteers as data gatherers Includes observation and feedback Focuses on finding situations where exposure was avoided If unsafe action, seeks to understand why Uses data to remove barriers

25. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. Exposure Observable And Measurable

26. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. Methodology Identify Critical Exposures Gather Data Provide Feedback Gather Data Use Data to Remove Barriers

27. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. Station A Sample data 11/01 - 11/30 page 1 Total Sheets for this Accumulation = 120 Average items scored per Sheet = 5.68 SafeAt-risk%Safe#Sheets Summary of Categories 1.0Body Mechanics35216330 2.0PPE189149391 3.0Tools1881493104 4.0Hazards9823 8190 Grand Total5107283120

28. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. Average Reduction in Occupational Injury Rates After 1 Year 25% 40% Employee Engagement Alone Employee Engagement plus Leadership Development Average Reduction

29. www.bstsolutions.com ©2010 BST. All rights reserved. This information is provided for informational use within your organization. It may not be used for training, modified or reproduced, or used outside of your organization without written permission from BST. Leading With Safety How Leaders Influence Behavior and Create Culture