1. VMA 29-30, October 2001 1 An example of e-transformation approach: Talk To Intranet Frédérique Legrain marketing manager

2. VMA 29-30, October 2001 2 The cyber company Partners Administrative Services e-SCM Market places e-Procedures e-Collaboration e-Commerce e-CRM Intranet IP e-HRM Customers Employees Providers CRM = Customer Relationship Management HRM = Human Resources Management SCM = Supply Chain Management

3. VMA 29-30, October 2001 3 The evolution of communication needs Reactivity, autonomy information availability Accessibility Best practices Customer first Partnerships Service requirement Multi-access Personalization Customers N T I C Employees Process

4. VMA 29-30, October 2001 4 e-transformation in regard to employees  Create an Intranet to connect employees to their company  Make information accessible (voice portals)  Organise corporate information with a personalized portal  3 worlds: my job, my company, my private life  Allow teleworking

5. VMA 29-30, October 2001 5 France Telecom and voice recognition  Voice recognition is a key technology for human-machine dialogue:  flexibility of services  FTRD began work on voice recognition more than 15 years ago  For the last 10 years, France Telecom has experimented and launched services using " Philsoft ® ", voice recognition technology resulting from FTRD ’s research  Telisma, a FTRD spin-off  services using Philsoft ® 3220, to address the BtoC market 3000, an e-care service for France Telecom customers

6. VMA 29-30, October 2001 6 Partner of company X Provider of Company X Talk to Intranet overview Company Z Voice Portal Company Y Voice Portal Company X Voice Portal TTI platform hosted in FTnetwork Employee Company Y Employee Company Z Employee Company X Ordinary number (X) Ordinary number (Z) Ordinary number (Y) Voice networks: PSTN, GSM, GPRS…. Services Ordinary number (X)

7. VMA 29-30, October 2001 7  re-use of your present telecoms infrastructure  no need to invest in new equipment  interface with your company Information System  partnership with Atos Origin  Atos Origin is the solution provider and an integrator of Talk To Intranet A global solution

8. VMA 29-30, October 2001 8 Users Data base + Access + vocal navigation Voice Portal services Data exchanges Talk To Intranet Information Spreading Directory Absences management Interventions management Consult Reserve Cancel Consult Reserve Cancel Consult Customer’s Information System 2 integrated offers : - pre-packaged - made to measure Customer’s Info Syst Speech recognition Voice synthesis Partnership with Atos Origin Web Administration Talk To Intranet