1. LINk Legacy Enter & View Elizabeth Mackie, LINk Manager (Host Organisation) East Sussex Disability Association (ESDA) www.thecountylink.net Registered Charity No: 1042071 Company Limited by Guarantee No: 2979027 Registered in England & Wales

2. Background  Part of Transition Year Work Programme - Pathfinder Programme  Strengthening existing function for enter & view  Creating a robust LINk Legacy for Healthwatch April 2013

3. LINk Legacy Content Enabling people to monitor services and to review the commissioning and provision of local care services.  Application/Recruitment process  Training Programme - Core & Optional Modules  Policies, Procedures and Processes  Resource pack - templates

4. LINk Legacy Content Application/Recruitment process…  Expression of interest from individual  Role Description  Application Form  Skills Audit Form  Invite to take part in Training Programme

5. LINk Legacy Content - Training Programme Modula based programme - Core and Optional Modules Core Modules:  Understanding the Role of the Authorised Representative  Safeguarding Adults at Risk (SAR’s)  Mental Capacity Act (MCA)  Deprivation of Liberty Safeguards (DOL’s)  Equality & Diversity  Sussex Child Protection and Safeguarding Procedures http://pansussexscb.proceduresonline.com/index.htm http://pansussexscb.proceduresonline.com/index.htm  Understanding the regulatory framework for children’s services

6. LINk Legacy Content -Training Programme continued Optional Modules  Sit & See - locally devised programme designed to improve observation skills  Producing Reports  Working with the regulators – Care Quality Commission  Any other learning identified by individuals to develop their role (usually identified in discussion meeting)  Basic Makaton (is a language programme designed to provide a means of communication to individuals who cannot communicate efficiently by speaking)

7. LINk Legacy Content –Training programme Maintaining Competency & Skills  Refresher training – some Representatives trained in 2008  Revisit legislation  Looks at any changes to policies and processes for LINk and Statutory Partners  Annual Discussion meeting to talk about role (appraisal type process to update volunteer learning and development profile)

8. LINk Legacy Content – Policies Procedures and Processes  Department of Health Code of Conduct and Duties (under current legislation)  East Sussex LINk Policy (Local Determination) Local Policy recently amended to allow representatives to undertake unannounced visits to services  Procedure to become an Authorised Representative  Joint Working Protocols (With local statutory partners – including communication protocols)  Management of Information Protocols (sharing information)

9. LINk Legacy Content – Policies Procedures and Processes Useful relationships with providers to develop…  Care Quality Commission  Local Safeguarding Board  Quality Monitoring Team (ASC)  Residential Care Home Association  Youth Cabinet  Children’s Services

10.  Application Forms - completed (Must be 18 or over)  Module 1 Completed  Proceed with CRB Clearance *  Access other Core and optional modules  Satisfactory CRB – invited for interview and signed off  Probationary Period can undertake visits with experienced Representatives whilst still undertaking remaining modules LINk Legacy Content - Process To become an Authorised Representative

11. LINk Legacy Content Resource Pack  Application Pack – Including templates  Training Power Point Presentations – including all resources to deliver training  Visits Timetable  Photo ID Badge Template  Template Letters Requesting permission to publish name, signing off  Policies and Procedures to adopt or adapt – local determination

12. How do we know this works? “Thanks for the attached report, which seems to be both fair and accurate. The feedback in the report and on the day was really useful and it was a pleasure showing *** and her colleague around” “Having had a few inspections over the years, I would like to take the opportunity to congratulate the LINk inspection team on their professional, courteous approach. We valued their opinions and their focus on spending time with residents and staff rather than inspecting paperwork!”

13. How do we know this is working? “the inspectors were very nice, did not make us feel like we were being judged. They were informal but professional and related very well with our residents and staff” “*** & *** were very observant & professional people who were very polite and respectful to our residents. The residents thoroughly enjoyed their visit. They are welcome back anytime” “I think this is an excellent service with a positive outcome” “It is very good for our practice to have this type of visit because it was centred on the service users & their opinions to how they were cared for. Our service users were really happy with the outcome of their visit”

14. What “Added Value” can representatives bring to the new organisation?  already heard from some providers on how they rate the process  (Full report available)  Option to provide “Specialist Independent Evaluation Service” i.e.  Learning Disabilities  Representatives acquiring new skills in Basic Makaton  Reviewing our methodology for visiting care homes to include input from clients with learning disabilities

15. What “Added Value” can representatives bring to the new organisation?  Option to provide a “Specialist Independent Evaluation Service” i.e.  Dementia Services  Meets LGA/AgeUK national recommendation to Healthwatch on Dementia Care  http://www.nhsconfed.org/Publications/Documents/Delivering_Dignity _final_report150612.pdf http://www.nhsconfed.org/Publications/Documents/Delivering_Dignity _final_report150612.pdf “Recommendation 32 To Healthwatch - Healthwatch England and local HealthWatch organisations should put dignity in care at the centre of their work. In particular, Healthwatch should give a voice to people with dementia.”

16. If you are interested in receiving more information about East Sussex LINk’s work around enter & view or with the CQC please contact manager@thecountylink.net