1. Effective Service Difficulty Reporting

2. Objective of SDR Program  Collect, record and analyze defects  Identify potential safety hazards  Implement corrective action  Improve level of flight safety in Canada

3. Regulations……….  ICAO Annex 8  CAR 591

4. What is a Reportable Service Difficulty? “Any defect, malfunction or failure of an aeronautical product affecting, or that if not corrected is likely to affect, the safety of the aircraft, its occupants or any other person.” AC 591- 001

5. SDR LOGIC CHART

6. WHY SUBMIT?? IMPROVE FLIGHT SAFETY

7. http://www.tc.gc.ca/wsdrs/ Electronic reporting is available via the Internet based WSDRS – (Web Service Difficulty Reporting System) Oct 2001 WSDRS

8. WSDRS Homepage

9. Registered Users Inbox

10. Submitting a WSDR

11. WSDR Acknowledgement Message & Attachment feature

12. SDR Submitted HQ NotifiedPMI Notified Headquarters Reviews SDR (Investigation if necessary) Type Certificate Holder Notified (If Necessary) Submitter/PMI Notified (If Necessary)

13. Multiple Users

14.  Effective method of reporting malfunctions, defects and failures. Program Features  Readily accessible defect information.  One system to report both service difficulties and suspected unapproved parts.

15. Program Features (continued)  Investigations  Product improvement  Certification of future products  Direct notification to type certificate holder.

16. CANADA - 40,929 (2200/yr) (2200/yr) AUSTRALIA – 40,424 (1611/yr) (1611/yr) U.S.A. - 745,529 (43,028/yr) (43,028/yr) SDR’s Totals = 826,882 WSDRS

17. Industry Role  Insure defects are identified and reported  Submit Quality data.  Follow-up submitted reports with supplemental information.  Provide training to employees

18.  SDR database is useful tool  WSDRS is a fast, convenient and improved SDR system  =Reduce SDR workload  =Reduce paperwork Industry Feedback

19. Questions?