1. T&E C³RS Implementation at Metra
Presented by:
Nicole McGann, Metra Safety Compliance Analyst
J.J Balonek, General Chairman, BLET Division 815
Brian Benes, President, SMART-TD Local 1258
Kyle Donze, Local Chairman, BLET Division 294

2. IMOU Signing Ceremony April 16, 2015
A signing ceremony with was held to kick off the start of the C³RS program. In attendance were representatives from the Labor Organizations signatory to the IMOU, the FRA Associate Administrator and Senior Leadership from Metra.
Video:

3. IMOU Signing Ceremony April 16, 2015

4. First PRT Meetings Chose a Roll Out Week and Go Live Date
- Roll Out Week – August 10-14, 2015
- Go Live Date – August 17, 2015
Created a Mission Statement
Branded the Program
Discussed Roll Out
- Selected Ambassadors
- How many per District/Craft
- Locations
- Ambassador/Management Training

5. Mission Statement
The PRT will analyze critical close call data through a collaborative effort between management and labor for the purpose of implementing comprehensive safety solutions that will benefit all participating employees in a trustworthy forum that is established without fear of retribution.

6. Creating the C³RS Brand at Metra
Color Scheme/Logo
Break from the standard colors
Decided on purple/yellow
Worked with our in-house Graphic Designer
Giveaways
Travel Tumbler
Stress ball
Chip clip
Pens
Picture of the different logo’s Falicia designed, note the PowerPoint slides
Include pictures of the Giveaways and why we chose them

7. Creating the C³RS Brand at Metra cont.
Brochures/posters
Graphic Designer created a poster and the artwork for our brochure
Slogan “When in Doubt, Fill it Out”
Polo Shirts for Ambassadors and the PRT

8. C³RS Brochure

9. Management Buy In Since day one we had support from the top down:
Management brought this to the Unions
News articles, letters to employees, and speeches at various meetings
We (the PRT) have been able to go “all in”
Ensured adequate manpower was available to complete the Roll Out even though Crew Management was struggling to fill jobs
Working through growing pains, discuss the issue with Pete on the Rock

10. C³RS Roll Out - Spreading the Word
The Partnership Newsletter
Distributed to all T&E employees, District Superintendents, RFE’s, Senior Staff, and Board Members
“Metra Messenger”
Distributed to all Metra employees
Included a ¾ page note from CEO on C³RS as well as a full page article discussing the entire program
“Coming Soon” Flyer
Distributed at the Ambassador/Management Training Sessions
Displayed at all outlying points and crew facilities
Union Meetings
Make sure to include copies of The Newsletter, pictures of Employee Reader, picture of the Coming Soon flyer

11. Metra Messenger

12. Ambassador/Management Training
Held Monday, July 27 – Wednesday, July 29, 2015 with a makeup day Tuesday, August 4, 2015 from 8:00 a.m. to 1:00 p.m.
Format - Divided into three parts
IMOU Overview
PowerPoint Presentation
Q & A Session
Handouts
FRA 240/242 Waiver
Metra’s IMOU
PRT’s Mission Statement
“Coming Soon” flyer
Sample copy of a de-identified report from NASA (we collected them after each session)
“I’m sure you have all done this” We should explain why we chose this format and what we ‘highlighted’ from the IMOU and touch on slides from the PowerPoint. Article 6.1 – 6.4, 7.3 Real time observe, Article 9 (use of data) and 12.3 (Metra responsibilities in support) and Record keeping Article 15

13. C³RS Roll Out Week - Agenda
Plan of attack
17 locations
1-2 PRT members at each location
3-4 Ambassadors at each location
Visited two towers to meet with operators
Met with both AM and PM shifts
Met with almost 300 T&E employees
Hand outs
Trinkets
Transportation C³RS Report Forms
NASA informational envelope (brochure, report form, magnet)
Displayed C³RS posters with the brochure/report form holders
In an attempt to reach everyone, we put out an Admin Notice/Bulletin for employees who did not receive a giveaway will contact me to have it sent down there.

14. C³RS Roll Out Week Feedback
Mostly optimistic feedback (about 90%)
A few surprises…
Some employees were negative about the program, stating that they “didn’t need it” or “I don’t make mistakes like that” but they were in the minority
After roll out, employees wanted to discuss the program with their union reps on a one-to-one basis
Discussed scenarios that recently happened to them
Asked if they should fill out a report

15. What Worked Well Strong guidance and support from stakeholders
Pre existing IMOU template was helpful in writing our own
Strong communication with all parties involved
Acknowledging the growing pains for all sides involved
Program gained exposure with other crafts and railroads
Stakeholders – provided a lot of insight into the program and helped with the roll out, answered employees questions
Communication – within the PRT, labor organizations

16. Lessons Learned Take pictures
Possibly fast tracking the 240/242 Waiver process
Utilize the “lag time” between the IMOU signing and approval of the 240/242 Waiver
Ensure marketing material is ordered/delivered on time
More time in between Ambassador Training and the Roll Out

17. Questions?