1. Tourist Reception & Guiding Techniques Overview / Training workshop
By: Julius Cesar Q. Judalena

2. 2 types of Tourist
Foreign Tourist – a non Filipino nationals visiting any of our tourist destinations or regions
Local Tourist – a Filipino National visiting any places of our country and stays more than 24 hours. If less than a 24 hours we define as “excursionist”
By: Julius Cesar Q. Judalena

3. Tourists People who leave their homes to temporarily visit a place
They should be spending and not earning money from the place they visit
Reasons can be pleasure, meetings or seminars
With the intention of learning something about the place like its history, people, culture
By: Julius Cesar Q. Judalena

4. Importance of Tourism:
Contribution to the balance of payment
Dispersion of development
Effects on general economic development
Employment opportunities
Social benefits
Cultural enrichment
Educational significance
A vital force for peace
By: Julius Cesar Q. Judalena

5. Basic factors for a successful tourist destination
Attractions which can be site itself or an event
Amenities or facilities like accommodation, food, local, transportation, communication and entertainment at the site
Accessibility
Peace and order
By: Julius Cesar Q. Judalena

6. Characteristics of Tourism
Product is not brought to the consumer;
The tourism product is not used up, it doesn’t exhaust the country’s natural resources;
People-oriented;
Labor-intensive;
Multi-dimensional;
Seasonal;
Dynamic;
Characterized by the changing ideas of its customers.
By: Julius Cesar Q. Judalena

7. Nature of Tour Reception & Guiding
First impression of tourists play a very important role
Receiving tourists is just like receiving guests in your home
Show the best without boasting or overdoing
Guiding is not simply telling them “to your left, to your left”, there’s a lot more into it.
By: Julius Cesar Q. Judalena

8. Tour Guide
A tour guide is a person who leads groups of people around a town, museum, or other tourist venue.
The tour guide provides a commentary on the features and history of the location, the tours can be from as little as minutes to extended periods over many days.
Considerable importance is placed on the guide's knowledge of local stories, history and culture depending on the location of the tour.
By: Julius Cesar Q. Judalena

9. Communication Skills Language proficiency
Avoid using highfalutin words, use simple, easy to understand words
Try to get rid of regional accent
Use synonyms to explain, to describe something
Use non-verbal communication in a difficult thing or situation
Speak audibly, not too soft and not too loud
Conduct your commentary in a relaxed, entertaining manner (they came here to enjoy, remember)
By: Julius Cesar Q. Judalena

10. Qualities of a Tour Guide/Receptionist
Knowledgeable – a tour is expected to be a walking library of information
Accuracy and authenticity – read newspaper and magazines, research in library if needed, stick to facts.
Be a good speaker – be articulate, speak slowly, select interesting and informative details
By: Julius Cesar Q. Judalena

11. Cont….
Open mindedness – welcome suggestions, comments –answer all questions when ask. Be friendly.
Patience and tolerance – some tourist or people could be annoying or irritating or even rude-maintain your poise , smile be polite-do not argue.
Punctuality – report 60 mins. before the appointed time. Always follow time schedule of itinerary.
By: Julius Cesar Q. Judalena

12. Cont…
Proper decorum – be well dressed and presentable. Smell good refrain from rude action like picking your nose, spitting, etc.
Resourceful – you cannot expect to be right all the time. Learn to exhaust all means and resources to attain positive ends. Be trouble shooter in case of emergency
keep calm and maintain composure.
By: Julius Cesar Q. Judalena

13. Leadership and control – keep group under control and well informed regarding time, what to expect, what to do, remind about personal belongings in the bus and check personal belongings left in the bus. See to it that the bus is clean and check air-conditioning unit and first aid available for long trips.
Know the general character of the tourist – a knowledge of their characteristics and peculiarities and interest will aid you in adjusting to them, catering to their interest and knowing how to please them.
By: Julius Cesar Q. Judalena

14. Duties and Responsibilities
Provide them information and explanations about the place honestly without prejudice;
Ensure a factual presentation, make sure to distinguish the truth stories, legends, traditions;
Act fairly and reasonably in all dealings with colleagues and co-workers;
Always act with tact and diplomacy in dealing with the guests
By: Julius Cesar Q. Judalena

15. Always report for duty healthy and positive
Never take advantage of the ignorance of the tourists
Never allow yourself to be used by unscrupulous organizations who want to take advantage of the tourists
Use common sense and be honest by saying “ I don’t know,…I will check,..”
By: Julius Cesar Q. Judalena

16. Ensure guest’s safety, warn them on:
Plants that might cause some allergies
Food and drinks that might not suit their digestive system
Elevation for those with vertigo and fear of height
Dogs that might bite
Presence of pickpockets in crowded areas
By: Julius Cesar Q. Judalena

17. Act responsibly as representative of the country and the people
Protect the reputation of tourism by making every assignment a treat, with respect to the environment, wildlife, sights & monuments, local customs & traditions
Act responsibly as representative of the country and the people
By: Julius Cesar Q. Judalena

18. Leadership Skills
describe a range of leadership styles, and identify leadership styles for specified tourism contexts;
demonstrate interpersonal skills when leading in a group situation.
By: Julius Cesar Q. Judalena

19. Communication technology in Tour Guiding
Map Reading
Radio’s
Use of PA equipment
By: Julius Cesar Q. Judalena

20. Knowledge of the area or Region; native flora and fauna, key geological process, and products & services
Languages
Climate
Flora and fauna
Time Zone
Payment
Customs
Arts
Sport
Food & Bev Venues
Accommodations
Activities
Businesses
Facilities
Amenities
By: Julius Cesar Q. Judalena

21. It is important that the staff knows how to render first aid when accidents occur in their tour’s, but it must be bear in mind that is only a temporary measures and that a doctor still has to be called. First aid boxes must be provided and tourguide’s/staff must be shown the contents and location of each.
By: Julius Cesar Q. Judalena

22. What you are is God’s gift to you.
But what you do with yourself is your gift to God. If you have a skill talent, or competency, don’t just sit there, put your talents to the best use.
By: Julius Cesar Q. Judalena

23. and Thank You! Julius Cesar Q. Judalena
GOD be with You!
and
Thank You!
Julius Cesar Q. Judalena
By: Julius Cesar Q. Judalena