1. Operations Management for Competitive Advantage, edition 11, Author: Chase Richard, Jacobs Robert, Aquilano Nicholas

2. For Student Key terms highlighted in the chapter and their definitions Video clips that illustrate the application of operations concepts in companies such as Honda, Disney, Ford, BP Case study, exercise, recommended website Solved problems as a models that can be reviewed prior to attempting problems Excel spreadsheets for many of the solved problems For Lecturer Overview, major points and teaching tips of the chapter Answers to problems (both discussion questions and problems) Outstanding Features

3. SECTION 1Operations Strategy and Managing Change 1 Introduction to the Field 2 Operations Strategy and Competitiveness Technical Note 2: Linear Programming Using the Exel Solver 3 Project Management 4 Product Design Technical Note 4: Learning Curves SECTION 2Process Selection and Design 5 Process Analysis Technical Note 5: Job Design and Work Measurement 6 Manufacturing Process Selection and Design Technical Note 6: Facility Layout 7 Service Process Selection and Design Technical Note 7: Waiting Line Management 8 Quality Management: Focus on Six Sigma Technical Note 8: Process Capability and Statistical Quality Control Chapter

4. SECTION 3Supply Chain Design 10 Supply Chain Strategy 11 Strategic Capacity Management Technical Note 11: Facility Location 12 Lean Production SECTION 4Planning and Controlling the Supply 13 Demand Management 14 Sales and Operations Planning 15 Inventory Control 16 Material Requirements Planning 17 Operations Scheduling Technical Note 12: Simulation 18 Synchronous Manufacturing and Theory of Constraints SUPPLEMENTS AFinancial Analysis BOperations Technology Chapter