1. Resources for sharing practice and good performance We need build the future with competencies that connect theory with daily life. Sometimes, material resources are not enough, and other tools are needed: -Training -Key skills -Practice -Feedback -Group Reflection -Performance

2. Acquiring competency for sustainability Achievement will only last if it is flexible enough, without losing stability. Tools and tactics are useless without a good strategy. Training is needed for: learning experience expertise accuracy teamwork supervision assessment … … … Resources: Training

3. Descriptor: Shows and quantifies reality, allows comparative data Number of participants… Number of projects... Indicator: Shows and previews tendencies, elicits analytical thinking Annual increase in participants… Annual rate of successful projects... Resources: Assessment P A E Planning Acting Evaluating CI Circle of improvement Evaluation is an essential part of the improvement process: Initial diagnosis Tools for controlling the process Measures for decision-making Quantitative descriptors and indicators

4. Normal Distribution (Carl Friedrich Gauss) Low hierarchy models in complex systems y= 1/x c Participation: From being informed... to putting resources in action Resources: Participation Mistake: Projects are too dependent on individuals Communication helps valorisation and impact