1. Case 1.3: Tom Coronado
Based on the case description, is Tom a staff manager, a functional manager, or a general manager? Explain your answers.
Tom is a staff manager because he is in charge of payroll which does not directly contribute to production.
ONE POSSIBLE ANSWER
Tom is a functional manager because he works in one specific area—payroll.
ANOTHER POSSIBLE ANSWER

2. Is this description of Tom Coronado’s work day consistent with the ideas on managerial work advanced in Chapter 1? Why or why not?
Yes—he works long hours, his day is hectic, he is constantly interrupted, he works with many media, and accomplishes tasks through other people.
ANSWER

3. Which of the essential managerial skills, roles, and functions is Tom using? Give examples from the case description.
Managerial skills
Technical—he understand the payroll, he answers questions about the mistakes in the payroll
Human—he answered the phone, went to a meeting, dealt with employees upset for the payroll mistakes, he will speak at a an outside association
Conceptual—understood and fixed the payroll problems, implemented a new payroll system

4. Interpersonal—talking and communicating with people
Managerial roles
Interpersonal—talking and communicating with people
Informational—understanding the problems with the payroll and gathering data
Decisional—problem solving the issues with payroll

5. Planning—implementing a new payroll system
Managerial functions
Planning—implementing a new payroll system
Organizing—working in the personnel
department making sure that people are paid
Leading—helping people
Controlling—fixing the payroll problems