1. Service Line Costing Project ‘comparing apples with apples’

2. Background White Paper changes are bringing all costs under scrutiny DoH were keen to have a means for the NHS to understand the value of internally provided health informatics services DoH adopted three initiatives o BIP o ‘What does a good service provider look like?’ o Service Line Costing Project

3. Objectives of the Service Line Costing Project Initially o To build a generic Cost Model to enable all NHS health informatics providers to compare the cost of their services with NHS peers o For the ‘private’ use of HiBC members Now to support White Paper intervention o To inform future health informatics guidance o To enable the NHS to set benchmarked costs based on best practice providers o To enable CIOs/DFs to see ‘at a glance’ whether their health informatics provider is efficient o Focus on ICT services as a common denominator

4. Building the Model Based on South Staffs HIS Cost Model and cost evaluation work in Sussex HIS Pilot group formed o Sandwell PCT o South Devon HIS o South Staffs HIS o Sussex HIS o The HIS o Wirral HIS Best fit approach

5. Best Fit Approach The Conundrum Customer Base / Service Type Service Levels Area Served / Rurality

6. Best Fit Approach The Solution Customer Base / Service TypeArea Served / Rurality Contextual description Service Levels Gold Silver Bronze Service Bandings

7. Services To Be Modelled ICT support: o Service Desk call logging o 1 st line support o 2 nd line support o 3 rd line support o Project Days o Preventative maintenance Service Bandings Contextual information on rated HIS’ Type and size of organisations served Area served

8. Current Status Version 1.0 is now complete Trialled by pilot group Wider trial (1) with Trusts in Yorkshire and Humber StHA underway Launch of wider trial (2) with HiBC members using ‘BIP rules’ Urgent need for meaningful data to support DoH work

9. Issues Understanding the concept of a ‘best fit’ model Completing the model properly Check summing the cost data ‘Executive page’ Engagement

10. Pause

11. Cost Model: Cover Sheet

12. Cost Model: Summary

13. Cost Model: Activity

14. Cost Model: Costs

15. Cost Model: Service Level Introduction

16. Cost Model: Service Level Service Metrics Definitions

17. Cost Model: Service Level Assessment Table

18. Cost Model: Service Level Bandings

19. Cost Model: HIS Type