1. South East Homelessness Forum - June 2015 George Garrad MEAM

2. What is MEAM? MEAM is three national charities – Clinks, Homeless Link and Mind Each is a membership body: 1,600 frontline members Formed because people with multiple needs move between our sectors and are poorly supported Remit to focus on policy and practice change in a collaborative way

3. Why a collaboration? Best way tackle “intractable” problems – the world can be ‘messy’ and collaboration helps “Embedded” cross-sector teams and no “fifth organisation.” We remain a coalition, not a separate legal entity Model the collaboration we want to see at the local and national level

4. What is multiple needs? People facing multiple needs: Experience several problems at the same time Have ineffective contact with services Live chaotic lives They can end up “recycling” around services without ever getting the support they need 60,000

6. What are we doing about it? Our vision: In every local area, people experiencing multiple needs are: Supported by effective, coordinated services Empowered to tackle their problems, reach their full potential and contribute to their communities. Policy Big Lottery Support MEAM Approach

7. - Policy “We recognise that more can be done to support those who are least well served by current approaches. Through this strategy and the work that follows, we want to encourage local areas to design and commission interventions that are better coordinated and that deliver multiple outcomes.” (paragraph 227)

8. MEAM Approach www.theMEAMapproach.org.uk

9. MEAM Approach Work Blackburn North Tyneside Sunderland York Oxford Exeter Norwich Wigan Cambridge

10. The MEAM Approach Getting started Planning your implementation – service models and flexible responses Sustainability

11. The seven elements Partnership and audit: The right people at the table. A service ‘for the area as a whole’ Private Public Voluntary City or area

12. The seven elements Consistency: A focus on those most in need – a shared understanding of the problem. 15-20 most excluded/chaotic people Chosen by a multi-agency panel

13. The seven elements Coordination: Effective coordination for clients Outside organisational boundaries Given a “remit to have no remit” Asks: “What do you want to do first?” not “Do you want this?” Able to bring services around the individual Source: Peter Macdiarmid/ Getty Images Europe

14. The seven elements Flexibility: Ensuring flexible responses from all local agencies Strategic? Cultural? Economic? Board of senior directors (cross-sector) Operational group of managers (also cross-sector) Coordinator

15. The seven elements Gap filling: Only now should you look at gaps

16. The seven elements Measuring success: A commitment to early evaluation

17. The seven elements Sustainability and systems change: Finding ways to change the underlying system and “lock-in” flexibility.

18. Impact: Wellbeing Statistically significant increases in wellbeing for clients. Source: NDT Assessment (cumulative results – Cambridgeshire – year two) FTI/PBE http://meam.org.uk/wp-content/uploads/2014/02/MEAM-evaluation-FTI-update-17-Feb-2014.pdf

19. Impact: Wider costs Up to 26.4% reduction in wider service use costs. Source: Monthly cost of service use (cumulative results – Cambridgeshire – year two ) FTI/PBE http://meam.org.uk/wp-content/uploads/2014/02/MEAM-evaluation-FTI-update-17-Feb-2014.pdf Service use costs fall 26.4%

20. How can we support you? Visit the website – free of charge. Contact us about our targeted support offer.

21. Thank you www.theMEAMapproach.org.uk George Garrad Local Networks Manager george.garrad@meam.org.uk www.meam.org.uk @meamcoalition #multipleneeds