1. Patient Queuing Solution

2. Before
Waiting Area
Registration Line B3 B2 B1
Registration Clerks

3. Challenges Patient visibility Multiple Patient acuity levels
design space / line of sight
Multiple Patient acuity levels
Too few/many booths open
Poor patient satisfaction
Poor staff satisfaction

4. Desired Solution Reduce the wait time Utilize waiting area
Patient registration based on acuity level
Monitor registration wait time
Custom metrics, max, avg. # etc…
Support Manager decision to Open/Close Booth

5. Waiting Patient Time Processing Patient Arrives
Patient takes ticket from station
Waiting
Patient takes a seat and waits
Registration staff updates counter screen when ready for next patient
Patient sees that the counter number matches ticket number
Patient Time
Processing
Patient moves to appropriate booth
Patient arrives at correct booth
Patient is seen by registration clerk
Patient registration is processed
Patient leaves the booth

6. Kiosk Patient Flow

7. Staff Workflow

8. After
Kiosk
Waiting Area
Display Screen
Booth 1
Booth 2
Booth 3

10. Clerk View

11. Patient View

12. Additional Features Staff Process: Error checking
Transfer patient between booths
Pull patient from queue based on priority
System warning
Printer : Out of Paper, Paper Jam
Kiosk : Disconnected, After Hours

13. Performance Management
Manager features:
Max number of patients per queue
Average waiting times
Number of tickets per day per queue
Track patient through registration
Assignment of clerks to open booths
Reporting

14. Reporting Canned reports SSRS Incident Management Performance
Report subscription
Linked reports

15. Thank you

16. Workflow – Before |After
Kiosk
Registration Line
Waiting area B1 B2 B3 B1 B2 B3

17. Performance metrics Workload balance Kiosk/display view Patient flow
Custom Solution
Performance metrics
Workload balance
Kiosk/display view
Patient flow
Multi-stage Reg.
Patient notification
Staff workflow