1. Metricus Metricus at a Glance Clarity on the performance of IT
Metricus has been acknowledged for breaking new ground on IT performance management and is nominated for the ITSMF Innovation Award by three independent juries.

2. Metricus provides clarity on the performance of IT and enables effective IT decision making
Metricus allows IT managers to take informed decisions about the performance of IT by presenting them with accurate KPIs, reliable dashboards and advanced data analysis capabilities.
Using Metricus IT managers can determine if IT services or processes are being performing as per business requirements, if resources are optimally utilized, and determine the impact of improvement initiatives.
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3. The 7 Step ITIL V3 Continual Service Improvement Methodology is enabled and automated by Metricus
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4. IT Performance Management is about measuring, managing, improving, and demonstrating the value of IT
Define
Measure
Manage
Improve
Define what is important to you and what you should measure
Initiate improvement activities based on historic data and scenario planning
Measure your IT performance through best practice KPIs and performance data
Manage the ongoing process and present decision making information to relevant stakeholders in your organization
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5. Define Measure Manage Improve
Metricus enables organizations to define, measure, manage and improve IT’s performance
Define
Measure
Manage
Improve
A best-practice IT KPI library with metrics that align with your business goals.
Metrics for ITIL, COBIT, ISO/IEC processes
IT balanced scorecard KPIs, Cost Control KPIs, Green IT KPIs
‘Meta information’ explaining how to use and adopt KPIs
Quality and reliable information from your IT organization that you can count on
Process or functional scorecards with traffic light symbols to visualize your performance
Highly visual dashboards for your CIO presenting a holistic view across functions and teams
Data analysis capabilities
A practical do-it- yourself approach to data and metric management
Tools, templates and guidance to extract data from your ITSM tools
Manage KPI settings, trends, target, tolerance, definitions
Ability to customize reports, or add your own KPIs
Recognize trends, compare performance, and proactively improve performance
Benchmark internal teams or departments
Scenario Planning using cause-and-effect diagrams
Six Sigma charts help you identify process flaws
Initiate and track improvement initiatives
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6. Define - Structured KPIs drive IT Performance Management
IT KPIs (that are aligned with the business strategy) play a role at each decision-making level in the organization and enable the organization to take informed IT decisions in line with business requirements
Business Leadership
IT Balanced Scorecard
Over 600 Timely, accurate, and quality
IT metrics and measures
(KPIs) in Metricus
Business
Strategy
drives
IT management
IT process health dashboards IT
Strategy
drives
IT departments
Functional and process scorecards
Processes and Activities
Categories: ITIL v3, IT Services, Infrastructure, Service Level Management, COBIT, ISO/IEC 20000, Green IT, Balanced Scorecard, and more..
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7. Measure- Dashboards, Scorecards, Reports
“A dashboard is a visual display of the most important information needed to achieve one or more objectives; consolidated and arranged on a single screen so the information can be monitored at a glance” Intelligent Enterprise, 2004
Green IT dashboard
Highly visual, data aggregated from various sources
Provide a one glance view on the current state of the organization/process or activities.
Typically used by CIOs, IT Management and business users.
Metricus Dashboard from the Service Request Module
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8. Measure- Dashboards, Scorecards, Reports
Six Sigma charts
For selected KPIs you have the ability to create Six Sigma control charts or histograms. This functionality helps you reduce defects in your processes
Comprehensive Dashboards
A typical Metricus Dashboard Template that provides a comprehensive picture on your current IT performance and historical information.
These two elements together allow you to take adequate decisions for the future
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9. Manage – Manages the integration of data from your ITSM tools
Data Management is the link between operational systems and tools and decision making information based on structured Key Performance Indicators
Data management is the extraction, transformation, and loading of data from disparate systems into a single data store for the purposes of manipulation, evaluation, and analysis.
Data management allows organizations to access all their fragmented data, create an accurate and consistent view of their information assets, and leverage those assets to drive business decisions and operations.
Metricus Data Management
Export data from your service management tool into Metricus Templates
Upload templates via FTP to Metricus
Metricus processes your data and transforms it to information
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10. Manage –Metric Management functionalities
Easy Data Templates
Every Module includes structured templates that help you collect data from your service management tool and upload this to Metricus. The simplest way to do this is through FTP allowing you to refresh your data whenever you want to
Manage access rights
Assign dashboards to users and manage who sees what
Define your reporting structure
This allows you to define your reporting structure. Do you want to report per department, geography or team?
Settings
Manage definition, set target, tolerance, data criteria
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11. Improve – Trend analysis, Scenario Planning, Initiative management
To improve performance in the future, one has to look at the past
Trend analysis helps to understand patterns and behavior of KPIs
Comparing historic information is important to be able to define policies for the future
Trend analysis further helps you to monitor if your improvement initiatives are resulting in overall better performance
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12. Improve – Trend analysis, Scenario Planning, Initiative management
KPIs are linked to higher level business goals, and to other KPIs. This information allows you to develop scenarios and predict outcomes of your actions
KPIs in Metricus are linked to each other. This information allows you to assess the effect of changes to KPIs.
With this knowledge, you can create various models and scenarios that allow you to meet your expected results
Metricus allows you to dynamically design cause and effect relationships
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13. Metricus Product Offerings
Metricus Enterprise provides a robust and comprehensive set of tools and knowledge that you can use for the effective management of all your IT Performance Management initiatives
Metricus Modules provide comprehensive on-demand solutions to measure, manage and improve the performance of selected IT services, domains, processes and strategies.
Modules for ITIL
Modules for IT Governance
Metricus Specials
Metricus for Consultants enables IT management and ITSM consulting companies to add powerful IT Performance Management capabilities to their consulting offering
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14. Metricus Features Included in Metricus Modules
Included in Metricus Enterprise
Included in Metricus for Consultants
Dashboard, Scorecard and Data Analysis Templates
Partners can embed Metricus in their consulting approach and grant customers access to Partners’ Metricus subscription
All Modules are included in Enterprise SaaS
Up to 25 KPIs with ‘meta’ information relevant to the use of KPIs
Partners provide consulting services around Metricus
kpi
Sandbox environment
Scripts, templates and guidance relevant to the integration of data
No minimum number of users
Ability to integrate consultant specific KPIs or knowledge
Fully customizable according to customer specifications
Modular approach, pay as you go
Standard Metricus Platform Features applicable to all products
Metricus provides end-user support, including support in managing data
Documentation is available to support the use and configuration of Metricus
Data management part of initial configuration
Globally accessible, browser based, fully managed
End-user training online or face to face
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15. Founded in 2001, NAI is a leading provider of consulting, training, benchmarking and solutions in the areas of IT management and control best practices utilizing globally accepted standards and frameworks such as ISO 20000, ITIL, eSCM, PMBOK, CMMI and COBIT.
Corporate Headquarters
Nouri Associates, Inc.
1 Embarcadero Center Suite 500
San Francisco, CA 94111
Telephone: +1 (415)
Facsimile: +1 (415)