1. Housing Directors Network Andrew Lycett Group Chief Executive RCT Homes ‘The Times They Are a Changin’

2. Supply Demand and Need -99,616 -53% +40,484 +4.3% +99,165 +110% +119,964 +9.4% +79,932 +45% Households are headed for the Private Rented Sector Driven by stock transfer 28,000 RTB/RTA Sales

3. 9.7%13.6%6.3%70.4%

4. Overall growth of 99,000 compares to 120,000 additional homes

6. Tenure Changes In RCT

7. Distribution Of Rented Stock

8. Meanwhile 90,000 people are on the social housing waiting list That figure increased to 24,376 in 2011/2012 There were 3,082 empty privately owned properties in RCT at March 2013

9. The Local RCT Housing Market private rented sector increased from 7,000 to 14,500 homes Market in North for one and two bed homes comparable to social rents Population largely unchanged between 1991 and 2001. – central and northern valleys declined by 5% whilst increasing in the south by 10% Persimmon snowline at Abercynon for new build market sale Property turnover rates have increased by 24% during the last 12 months. – trend experienced by other RSLs and other LSVTs elsewhere, indicating that there is a structural component to this 1 in 5 of RCT Homes properties under occupied.

10. Under Occupation

11. Impact Of Under Occupation

12. Housing Need In RCT

13. Market Rents

14. Poverty In RCT RCT CBC estimated annual reduction in Housing Benefit for under occupancy at £1.740m 28 of the 152 LSOAs in the top 10% of most deprived areas in Wales 22/75 electoral wards are Communities First Areas 27% of residents have a limiting long term illness 41% of residents with no academic qualifications 78% of RCT Homes tenants are in receipt of Housing Benefit (57% full, 21% partial) Rhondda food bank reported a 40-50% increase in users £70m LA public expenditure cuts (40% implemented)

15. What’s Happening With Demand? During 2013/14 a total of 5,378 applications to the Common Housing Register were received by RCTCBC. Of these 2,333 applicants were housed (1,678 by RSLs) and 4,050 were closed or cancelled As at March 2014 there were 4,107 active applicants on the Common Housing Register. – 30% of applications were social housing tenants wishing to transfer 74% of housing offers made were declined – after 23,253 applicants were skipped in selecting who to make an offer of housing to 22% of applicants housed were assessed as not in housing need

16. What Are The Drivers? What have we done? Combined the data – linked up data; tenancy information and property data, for example linked Academy data to Void costing data, Major works data and the tenancy sustainability team data. Checked and cleaned data. Used statistical analysis e.g. Chi Squared techniques to identify correlations between data sets looking for ‘significance’ Initial work programme – taking each point separately, answering the questions for tenancy ending. Overview of the void costs (as they are now linked back to tenancy data we can split the costs by tenancy end reason and add the rent loss to the void cost)

17. Trends In February 2014 we were 26% up on the tenancy endings of previous year At the same time in 2013 we were in line with the previous year, so 0% increase. In 2011-12 we had 67 less tenancies endings at this point in the year showing a 7% decrease. Shortly after transfer we had 583 empty homes, all of which were repaired and re-let Last year saw a reversal of trend

18. What is the trend – year on year, month on month The tenancy ending spikes are more to do with the number of Sundays in a month rather than a trend month by month

19. Key stats –tenancies ending There have been 278 more tenancies ending in 2013-14 compared to 2012-13. As there has been a decrease in the number of Sheltered tenancies ending. 14 less tenancies ended during 2013-14. So the increase is in General needs housing with an increase of 29% and 292 tenancies. 11% property turnover for General needs and 15% property turnover for Sheltered.

20. Reason for Tenancies Ending

21. Length of tenancy Previous focus was on sustaining tenancies beyond 12 and 24 months Are Longer periods of support and engagement required?

22. Cumulative percentage of length of time for leavers 2013-14 66% of tenants end their tenancy within 5 years What is a successful tenancy? Who can afford/ still wants a tenancy for life?

23. Who Is Most Likely to Fail?

24. Analysis Of Tenancies Ending 63% of single persons ending their tenancies do so within the first 5 years 82% of single people with one child who end their tenancies, end it within the first 5 years 91% of single people with two children who end their tenancies, do so within the first 5 years 65% of couples with 2 or more children that end their tenancies, end it within the first 5 years Compare this to just 50% of couples who end their tenancies, do so within the first 5 years Only 32% of households with adults and no children in the tenancyend their tenancies within the first 5 years 57% of households with more than two adults with children end their tenancies within the first 5 years

25. Reasons For Leaving By Household Composition

26. Main findings: Proved to have an effect on those leaving: More likely to leave: Younger tenants Those living in a flat Those living in Rhondda Those living in 1 and 2 bed properties Those that came through the homelessness route Those in the red and amber category

27. Main findings: Proved to have an effect on those staying: More likely to stay: Those living in houses Those living in 3 and 4 bed properties Those living in Taff Those within the green category

28. Main findings: No proved effect on those leaving: Homes with significant MIP investment Transferring tenancies Those living in Cynon

29. What can we do with these findings: Working with the neighbourhood plans to build up profiles of tenants within each area, to know when to target tenancies to sustain tenancies Develop profiles of leavers to inform tenancy sustainability team to target higher risk tenants

30. Profile of Leavers Profile A :Left to be nearer family Living in a 2 bed Flat Within the Cynon area One person living in the property Came through the waiting list route Female within the 25-34 age group Average (median) length of tenancy 2 yrs 6 months Group accounts for 18% of tenancies ending in 2013-14 to date. This group accounts for: – 18% of void costs. –13% of rent loss. –17% of total void costs

31. Profile of Leavers Profile B: Left through a transfer Living in a 3 bed House Within the Rhondda area Two people living in the property Came through the waiting list route Main tenant is Female within the 35-50 age group Average (median) length of tenancy 4 yrs 8 months This group accounts for –19% of tenancies ending in 2013-14 –22% of void costs. –25% of rent loss. –23% of total void costs

32. Profile of Leavers Profile C: Left through abandonment Living in a 2 bed flat Within the Rhondda area Two people living in the property Came through the waiting list route Main tenant is Male within the 25-34 age group Average (median) length of tenancy 1 yr 5 months Group accounts for: – 8% of tenancies ending in 2013-14 to date. –6% of void costs. –7% of rent loss. –8% of total void costs

33. Age band profile of leavers and current tenants

34. Property Type

35. Number of bedrooms

36. Void Costs – Based on tenancy ending reasons Anecdotally we had always supported transfers as we believed they encouraged longer tenancy duration and better tenant relationship – this was not the case

37. Void Costs – Based on tenant age band Do We Understand Our Data? Older tenants tend to cost more – possibly report fewer repairs during tenancy? Younger people tend to be in smaller units so lower cost?

38. Void Costs – Based on property type Simple but smaller homes costs less at void stage – less to go wrong?

39. Void Costs – Based on Moved to where Indicators of tenant age impacting on void costs are clear Also older tenants are being replaced by younger more transient tenants

40. Assessing Vulnerability A risk based assessment of tenancy support needs. The assessment covers 6 key areas – Home, Tenancy And Community – Finance And Budgeting – Maintaining The Safety And Security Of The Home – Living Skills – Occupation And Accessing The Community – General Health And Well Being

41. Vulnerability Outcomes 60% of new tenants are identified as not having a vulnerability 11.3% were identified as having a mental health vulnerability, including mental health as a lead vulnerability with a secondary vulnerability identified. Nearly 6% had an identified vulnerability that included alcohol or substance misuse Nearly 5% were vulnerable as a result of domestic abuse Nearly 4% were careleavers, a further 4% had learning difficulties identified, and $ had physical disabilities Nearly 2% were identified as vulnerable as a result of finances There were a small number of others identified as vulnerable due to age and being a single parent.

42. Responding to Vulnerability For the 106 customers assessed, over 140 interventions have been delivered.

43. Challenges Poverty and worklessness Comparative cost and quality of PRS Benefit Reform - Bedroom tax, non dep, caps etc. Tenant choice – direct payment The big smoke attraction Change in model to shorter tenancies Added value services not appreciated until received Range of support on offer eg employment training, budgeting, money advice