1. © Laura Portolese Dias 2011, published by Flat World Knowledge Human Resource Management By Laura Portolese Dias 8-1

2. © Laura Portolese Dias 2011, published by Flat World Knowledge This work is licensed under the Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc- sa/3.0/or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA 8-2

3. © Laura Portolese Dias 2011, published by Flat World Knowledge Chapter 8 Training and Development 8-3

4. © Laura Portolese Dias 2011, published by Flat World Knowledge Learning Objective 1.Explain the four steps involved when training an employee. 8-4

5. © Laura Portolese Dias 2011, published by Flat World Knowledge Steps to Take in Training an Employee Why train? What happens when companies don’t train? Employee orientation – Goals 8-5

6. © Laura Portolese Dias 2011, published by Flat World Knowledge Steps to Take in Training an Employee In-house training – What is it? – Examples Ethics Sexual harassment Multicultural Communication Management Customer service 8-6

7. © Laura Portolese Dias 2011, published by Flat World Knowledge Steps to Take in Training an Employee Mentoring – A formal program – Part of the company culture – Mentor selection 8-7

8. © Laura Portolese Dias 2011, published by Flat World Knowledge Steps to Take in Training an Employee External Training – What is it? – Examples 8-8

9. © Laura Portolese Dias 2011, published by Flat World Knowledge Learning Objective 1.Be able to explain and give examples of the types of training that can be offered within an organization. 8-9

10. © Laura Portolese Dias 2011, published by Flat World Knowledge Types of Training Technological training – What is it? – Examples Quality training – What is it? – Examples 8-10

11. © Laura Portolese Dias 2011, published by Flat World Knowledge Types of Training Skills training – What is it? – Examples Soft skills training – What is it? – Examples 8-11

12. © Laura Portolese Dias 2011, published by Flat World Knowledge Types of Training Professional/Legal training – What is it? – Examples Team training – What is it? – Examples 8-12

13. © Laura Portolese Dias 2011, published by Flat World Knowledge Types of Training Managerial training – What is it? – Examples Safety training – What is it? – Examples 8-13

14. © Laura Portolese Dias 2011, published by Flat World Knowledge Learning Objective 1.Explain the types of training delivery methods. 8-14

15. © Laura Portolese Dias 2011, published by Flat World Knowledge Training Delivery Methods On-the-job coaching delivery – What is it? – Examples Mentoring training delivery – What is it? – Examples Brown bag training delivery – What is it? – Examples 8-15

16. © Laura Portolese Dias 2011, published by Flat World Knowledge Training Delivery Methods Web-based training delivery – What is it? – Examples Job shadow training delivery – What is it? – Examples Job swap training delivery – What is it? – Examples 8-16

17. © Laura Portolese Dias 2011, published by Flat World Knowledge Training Delivery Methods Vestibule training delivery – What is it? – Examples International assignment training delivery – What is it? – Examples 8-17

18. © Laura Portolese Dias 2011, published by Flat World Knowledge Learning Objectives 1.Be able to design a training program framework. 2.Understand the uses and applications of a career development program. 8-18

19. © Laura Portolese Dias 2011, published by Flat World Knowledge Designing a Training Program Training programs have a few main components – Needs assessment and learning objectives – Consideration of learning styles – Delivery mode 8-19

20. © Laura Portolese Dias 2011, published by Flat World Knowledge Designing a Training Program Training programs have a few main components – Budget – Delivery style – Audience 8-20

21. © Laura Portolese Dias 2011, published by Flat World Knowledge Designing a Training Program Training programs have a few main components – Content – Timelines – Communication Career development and Succession planning 8-21