1. Administrative Leadership l Managers vs. Leaders l Motivation »Needs »Achievement drive »Expectancy l Job Satisfaction l Leadership »Leadership qualities »Leadership and power »Theories of leadership

2. Glossary l Leadership = influencing people to strive willingly to attain the goals of the organization l Management = coordinating resources to accomplish goals l Motivation = sum of all energizing forces internal and external to an individual that results in behavior l Motives = l Need = physical or psychological deficiency l Goal = aim of action l Power =

3. Motivation l Maslow’s Needs Hierarchy Self-actualization Esteem Social Safety Physiological »A satisfied need is no longer a motivator l Herzberg’s Two Factor Theory »Maintenance factors »Motivational factors Needs Motives Achieve goals

4. Achievement Motivation Theory l Need to achieve »responds to _____ »seeks _______ challenges »takes _________; wants __________ l Need for power »enjoys __________ and exercise of power »seeks ___________ l Need for affiliation »wants to be liked »seeks ________, socializing »joins ____________

5. Motivation l Operant conditioning/ Reinforcement: people perform in order to __________ and ___________ »____________ helps determine ___________

6. Motivation l _________theory: people make decisions based on expectations that their choice will lead to a desired outcome »expectancy that action will __________ »______ placed on the reward

7. Job Satisfaction l Individual’s general attitude toward job (vs. _____, which is the attitude of the group) »related to turnover, absenteeism, tardiness, accidents, grievances »does satisfaction performance? »working conditions affect satisfaction l Foodservice is traditionally a ____ turnover, ___ job satisfaction industry »annual turnover rates of >100% for hourly employees

8. Leadership Authority is enough to get people to _____________. Leadership is needed to get people to ________________.

9. Components of Leadership l Vision »define and communicate mission... l Empowerment »accepting responsibility, especially for failures »create sense of community, team »remove _____________ l Consistency »earn trust; be reliable »integrity of words and action

10. Leadership and Power l Positional = authority due to _____ l Personal = authority due to __________ »Expert: respect knowledge/ experience »Connection: networks valued

11. Theories of Leadership l Scientific management l Human relations l Theory X and Theory Y

12. Theories of Leadership l Situational management »leadership L = (l,f,s) »l: traits, personality »f: attitudes, maturity, personality »s: variables of the given situation; e.g. how structured is the task? l Contingency theories »there is no one “best” method »leadership style depends on task, power structure, relationships

13. Dimensions of Leadership Behavior l _____-orientation »“initiating structure” »organization, procedures, skills l _____-orientation »“consideration” »relationships, trust, respect

14. Dimensions of Leadership Behavior l Telling l Selling l Participating l Delegating l Unable and unwilling* l Unable but willing* l Able but unwilling l Able and willing Leadership style Follower readiness *Unwilling or insecure; willing and confident