1. Coaching Conversations Online: A Study of Coach Training Effectiveness Michael J. Vandermark, Ph.D. Irina Zhuplatova, M.S. School of Advanced Studies University of Phoenix Vandermark & Associates, Inc.

2. Problem Coach training is typically long-term and expensive.

3. Problem

4. Purpose of Study Online - Short-Term - Peer Coach - Creative Pedagogy

5. Research Question To what degree will a peer-based, short-term, online coaching program change participant’s attitudes and subsequent coaching behaviors?

6. Theoretical Framework Attitude change theory

7. Theoretical Framework:

9. Theoretical Framework Experiential adult learning theory Creative pedagogy

10. Parody Demonstration I still haven’t found what I’m looking for

11. Parody Analysis I Still Haven’t Found What I Am Looking For

12. A Coaching Conversation: I’ve noticed something. OK... I have a client who “seeks” continually, but doesn’t “find.” For example... ? We complete goal setting exercises, but to no avail. What happens? A lot of talk, but never seeming to find it. What is the “it”? Neither of us know. Therein lies the dilemma. What is the “it” being referred to here?

13. Trying to get a clue. Trying to start anew. What is an example of a “clue” that a client eventually gets?

14. I have thirst for higher ground. What does “have a thirst for higher ground” imply?

15. Felt the healing force come ‘round. What is the healing force being referred to?

16. Let’s break the bond and loose these chains. Why type of bonds and chains might you notice with your clients?

17. A Coaching Conversation: Sounds like me sometimes. In what way? Sometimes I’m not sure what I’m looking for. And your clients... ? It seems many are in the same situation. What intentions have they set? Intentions? Yes. I don’t know. That’s the “it.” What is your interpretation of this remark?

18. Question Summary 1.What is the “it” being referred to here? (Slide 2) 2.What is an example of a “clue” that a client eventually gets? 3.What is your definition of “breakthrough? 4.What does “have a thirst for higher ground” imply? 5.What is the healing force being referred to? 6.What is it to be cold as stone? 7.Why type of bonds and chains might you notice with your clients? 8.What is your interpretation of this remark? (Slide 24)

19. Process

20. Agenda Overview of course design Expectations/commitments Technology Coach/client pairings Practice break-out session Commitments for the week Close

21. Coaching Conversations Online Instructio nal Design Coaching Theory/Forms Practical Application Steps Generation IV – Six Sigma Coaching Tools Coaching Application Attitude and Performance Change?

22. Coaching Conversatio ns Online Coaching model driven conversationally by

23. Expectations/Commitments 1.Go the distance. 2.Attend webinars. 3.Read webinar prep. 4.Watch parody videos. 5.Review parody PowerPoint recap. 6.Meet as coach and client once per week. 7.Read review materials and assignments for each week.

24. What to expect each week: Coaching manual excerpt for the week Links to online parodies Links to parody analysis and discussion questions Forms from Coach U Tools and Co-Active Coaching Discussion of DQs and Coaching process Coaching Theory/Forms Coaching Manual and Parodies

25. Technology Go To Meeting –Primary method of communication –“Raise your hand” Email can be useful Telephone break-outs Parody and PowerPoint Presentations

26. Coach/Client Pairings You are a coach. You are a client. Contact should have been made by now. If not, please do so very soon.

27. Practice Breakout Session 1.I’ll name pairs and identify who will initiate call. 2.On screen, you will see phone numbers, break-out question, and timer. 3.Hang up, call or wait for call. 4.Enjoy breakout conversation. 5.Rejoin webinar by dialing the same number when time is up. (Watch timer)

28. Angie713-991-4541Kay303-522-0987 Arthur408-227-9098Kent210.626.6301 Barbara706-576-2291Kimberly210-273-2055 Bruce202-329-2637Laura210-412-6078 Carry651-270-2324Lesa210-669-4395 David360-830-4924Lorne210-739-2736 Erika210-385-2070Michael210-219-9710 Ernesto209-667-0254Novella202-431-4725 Greg571-970-6758Nsombi954-653-8075 Heather505-577-6947Rick615-424-8253 Houston210-241-3495Rith765-621-1560 Iris210-823-6060Sandy408-888-5956 Jamie513-252-3851Terry818-355-7695 Jay612-805-2249Thuy210-563-3653 John830-372-1214Trevor604-345-2250 Karen864-683-2227Vince832-830-7185 Breakout Question: Regarding this program, what is the opportunity here? What is the challenge? How does this fit with your plans/way of life/values? To rejoin, dial 646-558-2930 Access Code: 705-763-832

29. Commitments going Forward As coach, contact your client and set up your weekly sessions. 8-week agenda set ahead of time suggested. Review webinar materials for webinar one

30. Method Quantitative - Quasi-experimental - ANOVA

31. Method

32. Notable Attitude Shifts

33. Mention of stress on the part of the coach

34. Notable Attitude Shifts Effectiveness of casual conversations

35. Notable Attitude Shifts Coach’s awareness of client’s personal problems

36. Notable Attitude Shifts Coach alerting client of coach overload

37. Notable Attitude Shifts Coaching effectiveness when fatigued

38. Notable Attitude Shifts Client domination of coaching conversation

39. Notable Attitude Shifts Effects of coaching a less capable employee/client

40. Notable Attitude Shifts Coach’s recommendations for counseling

41. Notable Attitude Shifts Coach’s commiserating with client

42. Notable Attitude Shifts Client’s motivation and involvement in the process

43. Notable Attitude Shifts Shift in self-rating from 38% to 62% of the participants

44. Conclusions “Accordingly, if an online peer coaching-based program shifted attitudes of the participants overall, and mostly in the desired direction, one can legitimately expect behavior change related to coaching competencies to occur among participants, albeit to perhaps a small degree.”

45. Coaching Conversations Online: A Study of Coach Training Effectiveness Discussion