1. Making Payment Gladys

2.  We would like to inform you that we have instructed our bank to transfer XXXX to your account in payment of your invoice dated September 14.

3. Words related to payment terms  T/T in advance (transfer the money before shipment)  T/T 30 days after receipt of delivery  L/C (Letter of Credit)  D/A (Documents against acceptance) 承兌 交單  D/P (Documents against payment) 付款交 單

4. Kinds of invoice  Commercial invoice 商業發票  Proforma invoice 預期發票  Shipping documents 出貨文件 Commercial invoice Packing list 包裝單 / 出貨明細 B/L (Bill of Lading) 提單

5. A. Would like to inform you that 6 B. We have instructed 5 C. Transfer 1 D. In payment of 3 E. Confirm that 4 F. Has been made 2 1. Credit 2. Has been completed 3. In settlement of 4. Notify us when 5. We have authorized 6. Are pleased to let you know

6. Account, bank, business, certified check, payment, invoice, working  Our (bank) informed us yesterday that your (certified check) for $2,479.00 was credited to our (account) in (payment) of our (invoice) dated September 14.  Thank you for your (business) and we look forward to (working) with you again.

7. p. 60 Dear Mrs. Frentzen Our bank informed us today that your certified check for $5,000 euros had been transferred to our account in payment of our invoice dated March 2. Thank you for your business and we look forward to working with you again. Sincerely yours, Gladys Hung Encl.

8. p. 61 1. Reminder 2. Overdue = late 3. Attach = sent with a letter ; enclose 4. For your reference = For you to look at 5. In the near future = very soon

9. Answer on p. 62  Dear Mr. Piaget, I am writing again about invoice #3204. In reference to my letter of October 7, the sum of $204,321.69 is still outstanding. Would you please reply or send us a certified check in payment within five business days? Sincerely yours, Anita Valdez

10. Good phrases – referring to payment  Our records show that we have not yet received payment of...  According to our records...  Please send payment as soon as possible.  You will receive a credit note for the sum of...

11. Good phrases / words – over due  Amount /balance owed /due  Accounts past due  Not made a payment since  Payment overdue  Outstanding payment  Have heard nothing from you  Just a reminder / just to remind you  Official notice  Several statements and letters

12. Good phrases  Pressing need for action  Resolve this matter  Clear your account before  Credit rating / standing / record  Legal action / advice /steps

13. IF 的用法 (as a warning)  If S1 + V1……, S2 + will (not) + V2…. If we do not receive payment within 5 business days, we will take legal actions. 1. If we do not receive payment within two weeks, we will stop doing business with you. 2. If we do not receive payment within two weeks, we will review our relationship with your company. 3. If we do not receive payment within two weeks, we will insist on payment in advance for all future business. 4. If we do not receive payment within two weeks, we will terminate our agreement with your company.

14. Example letter Dear Mr. Sheffer We are concerned about your past-due account of USD8,000 and your lack of response to our inquires about this. We would like to hear from you within 10 days so that we are not obliged to seek other, more serious devices of satisfying this account. Please consider protecting your credit rating by resolving this matter immediately.

15. Vocabulary 1. Payment 2. Confirm 3. Account 4. Transfer 5. Instruct 6. Authorize 7. Settlement 8. Invoice 9. Credit 10. Certified check 11. Overdue 12. Owe 13. Enclosed 14. Attached 15. Legal 16. Terminate 17. Insist 18. Advance