1. Service User Group February 19, 2013

2. Dealer Distribution Systems 2 Welcome! Thank you for your interest and your time!! We’re excited that you joined us!

3. Dealer Distribution Systems 3 So what’s this meeting all about? Our opportunity to reach the key users Our communication is often with IT manager – we would like to connect with the key users. We have found that often key users do not know what Accenture is working on that may affect their area of DBS. Create stronger relationships.

4. Dealer Distribution Systems 4 So what’s this meeting all about? “Marketing” We hope that when you have a need, you will think of us. We want to bring more value to you and your dealership. It’s great when you call us and we find the answer to your issue. But if we do not hear from you for 3 weeks, we want to find ways to bring you more value during that time.

5. Dealer Distribution Systems 5 So what’s this meeting all about? Knowledge Sharing Recent fixes / changes Upcoming fixes / changes / enhancements How to.... How do other dealers do this? What are projects other dealers working on?

6. Dealer Distribution Systems 6 Customer Care Initiative Grow relationships Face to Face Trying to meet with all NACD dealers by end of April User Group Webinars How can Accenture bring more value to our customers?

7. Dealer Distribution Systems 7 Customer Care Initiative General Themes in Service from Customer Care meetings so far Personnel turnover, loss of institutional knowledge, changes have created a need for training. This year we are offering training to dealers, asking that they just cover expenses. Onsite / Webinars / 1:1 Product / Topic / Individualized

8. Dealer Distribution Systems 8 Recent Changes MNTWOMAIN / MNTWOQUO Create work order from DSPSCMAC Create work order from CRTWO Option 23 to go to MNTWPWWO to invoice immediate for a warranty work order Sell Rate Audit Trail Search by PO in DSPWOINVC Machine ID print on work order

9. Dealer Distribution Systems 9 Current Projects MNTWOMAIN / MNTWOQUO Copy quote Ability to bring multiple work orders from DSPCIWIP into WOMAIN Customer Class ‘expansion’ Proforma to PartStore

10. Dealer Distribution Systems 10 Projects under consideration We value your input for determining what projects we may be able to undertake. DBS is not dead. We want to keep it viable and valuable. That said, there is no plan for a wholesale rewrite of DBS. But we do want to make changes that will bring the most value. The dots represent points of DBS that meet the business need. Many are in the bullseye (fully meeting your business needs). Some are not. We may not be able to move all of them into the bullseye, but can we identify the most valuable ones and move them closer to the bullseye?

11. Dealer Distribution Systems 11 Projects under consideration Service Advisor Retirement April 2014 IBM will no longer support Windows XP We are committed to ensuring Service Advisor functionality will be fully built into WOMAIN / WOQUOT functionality Move WOMAIN / WOQUOT into 2.3.4

12. Dealer Distribution Systems 12 Projects under consideration Track number of services in PM / CT In addition to time and/or usage tracking Split work order 3 ways

13. Dealer Distribution Systems 13 Reporting What is so common that would be valuable for us to create and provide certain reporting functionality? What are your top business-driving reports? Regardless of the tool you use.

14. Dealer Distribution Systems 14 Open Discussion Anything you would like to discuss during our time today.

15. Dealer Distribution Systems 15 Next Meeting How often would you like to see us have this meeting?

16. Dealer Distribution Systems 16 Thank you for participating!! For questions / comments / suggestions: ladonna.l.spragg@accenture.com