1. Max’s Restaurant Team 3 Andrea Griffith Todd marino Anthony sciandra JAnessa weaver

2. Statement of Values Max's Restaurant is highly committed to our customers, employees, and the community and we are continually looking for ways to provide an excellent work environment as well as ensuring our customers are given a superior dining experience. We strive to provide the community with our Employee Volunteer Program in order to share our value system with others, and ensuring we continually show the highest level of respect and appreciation. Max's Restaurant is highly committed to our customers, employees, and the community and we are continually looking for ways to provide an excellent work environment as well as ensuring our customers are given a superior dining experience. We strive to provide the community with our Employee Volunteer Program in order to share our value system with others, and ensuring we continually show the highest level of respect and appreciation.

3. Managing Community Involvement Currently offering the Employee Volunteer Program Currently offering the Employee Volunteer Program Fund Raising Fund Raising “College Night” where a percentage of the profits go to the local college “College Night” where a percentage of the profits go to the local college Admission by “ticket only” breakfast where the students are the servers and all profits benefit their program Admission by “ticket only” breakfast where the students are the servers and all profits benefit their program Discount cards Discount cards

4. Diversity Plan Our company finds it imperative to keep our workforce diverse and will utilize the following ideas in our Diversity Plan (including but not limited to): Our company finds it imperative to keep our workforce diverse and will utilize the following ideas in our Diversity Plan (including but not limited to): When hiring employees, our company ensures equal employment opportunities, which includes but is not limited to gender, race, previous experience and education levels. We will ensure our employees have worked in all different types of restaurants and have many different levels of education. When hiring employees, our company ensures equal employment opportunities, which includes but is not limited to gender, race, previous experience and education levels. We will ensure our employees have worked in all different types of restaurants and have many different levels of education. Train all employees in diversity management as part of their orientation program. Train all employees in diversity management as part of their orientation program. Our company will ensure the workplace fits our customer base, and allocate changes as necessary. Our company will ensure the workplace fits our customer base, and allocate changes as necessary. Creating employment policies and practices that support the company’s commitment to diversity career planning and counseling systems, training and development strategies, performance potential, diverse career tracks with appropriate resources, and leading-edge flexible-benefits packages Creating employment policies and practices that support the company’s commitment to diversity career planning and counseling systems, training and development strategies, performance potential, diverse career tracks with appropriate resources, and leading-edge flexible-benefits packages Our company will integrate work-force diversity goals with all organizational design activities, as well as create an organizational structure to support the company’s commitment to diversity. Our company will integrate work-force diversity goals with all organizational design activities, as well as create an organizational structure to support the company’s commitment to diversity. Performance reviews and reward systems will include a link to diversity goals, as well as providing employees with the skills needed to perform in a culturally diverse environment. Performance reviews and reward systems will include a link to diversity goals, as well as providing employees with the skills needed to perform in a culturally diverse environment.

5. Diversity Education In addition to these points, Max’s Restaurant will provide an environment that supports all opinions and ideas. In order to help implement this type of environment, we are currently searching for an appropriate diversity educator to help give us an overview of the many different ethnic holidays and monthly celebrations in order to make us all aware of how we can best support our employees and community. In order for Max’s Restaurant to be successful we must surround ourselves with the knowledge to educate future employees as well as keep up with the culture around us and immerse ourselves in community activities that can help keep our name in people’s minds as well as making sure we are helping the community by supporting all types of diversity. In addition to these points, Max’s Restaurant will provide an environment that supports all opinions and ideas. In order to help implement this type of environment, we are currently searching for an appropriate diversity educator to help give us an overview of the many different ethnic holidays and monthly celebrations in order to make us all aware of how we can best support our employees and community. In order for Max’s Restaurant to be successful we must surround ourselves with the knowledge to educate future employees as well as keep up with the culture around us and immerse ourselves in community activities that can help keep our name in people’s minds as well as making sure we are helping the community by supporting all types of diversity.

6. Disciplinary Actions At Max’s, we believe all employees should be treated fairly. All employees should treat other employees as well as customer’s with the utmost respect. In order to ensure discipline for unacceptable behavior at Max’s, we will implement the following procedure for dealing with employee actions: -Treat all employee complaints as legitimate complaints. -Provide a relaxed and disturbance free area -Tell the employee what the process will consist of -Tell the employee to tell you what the issue is - While this is happening ensure notes are being taken - When they are done paraphrase your notes back to them, to make sure you have everything - Ask them what they would like to be done about the complaint - Tell them you will get back to them as soon as you can, you need to do some research on the issue -Do your research to try and fix the problem, if it is a legitimate one. -Get back to the individual with your fix to the problem. - Ask them if this is acceptable, if not escort them to the next level in the Chain of Command. -Brief the next level on the issue and what your solution was.

7. Disciplinary Levels Level One Excessive absences or lateness Neglect or misuse of organization property Unintentional violations Excessive personal use of the telephone and/or email Disruptive activity in the workplace Failure to meet minimum standards Actions: Verbal Warnings, written warnings depending on the severity Level Two Intentional violation of a rule Conduct which disrupts business activity Fighting or threatening violence in the workplace Weapons on organization properties Actions: Written Warnings, Meetings with supervisors and upper management, possible suspension depending on severity Level Three Theft of organization property or that of employees Insubordination or refusal to follow instructions Intoxication (incl. illegal drugs) during working hours Deliberate misuse of organization property Deliberate injury to another person Unauthorized release of confidential information Actions: Suspension, Termination

8. Employees Needed Hire an additional order taker, prep cook, and dishwasher. Hire an additional order taker, prep cook, and dishwasher. Must plan for the possibilities of callouts and vacations where we’d need additional employees. Must plan for the possibilities of callouts and vacations where we’d need additional employees. New totals: New totals: 2 Dishwashers 2 Dishwashers 3 Prep Cooks 3 Prep Cooks 2 Order Takers 2 Order Takers 1 Supervisor 1 Supervisor

9. Fluctuating Requirements Need to plan appropriate staffing for college events in the area as well as community events Need to plan appropriate staffing for college events in the area as well as community events During the summer and over college breaks we will downsize the amount of employees. During the summer and over college breaks we will downsize the amount of employees. Possible downsizing ideas: Possible downsizing ideas: One person will work less over all the breaks and one will work less over the summer One person will work less over all the breaks and one will work less over the summer Split shifts throughout the year so employees can plan vacations and time off beforehand Split shifts throughout the year so employees can plan vacations and time off beforehand

10. We will use both radio ads as well as flyers to attract potential employees

11. Radio Ad Attention please! Everyone’s favorite restaurant, Max’s, is looking for prospective employees to join our staff! Attention please! Everyone’s favorite restaurant, Max’s, is looking for prospective employees to join our staff! Were looking for fun, hard working people that want to join our great staff and work in a great atmosphere! Were looking for fun, hard working people that want to join our great staff and work in a great atmosphere! Students are encouraged to come to our store and apply in person, so come on down to Max’s at 1700 College Ave, in Collegetown, PA. Students are encouraged to come to our store and apply in person, so come on down to Max’s at 1700 College Ave, in Collegetown, PA. Did we mention our great benefits? Well come find out first hand at Max’s! Did we mention our great benefits? Well come find out first hand at Max’s! (During the radio spot a jingle will be playing in the background, and the person speaking will have an excited tone to their voice. The first word “attention” will be the main draw to catch the listener’s ear. Radio spot will be played on local radio and college station). (During the radio spot a jingle will be playing in the background, and the person speaking will have an excited tone to their voice. The first word “attention” will be the main draw to catch the listener’s ear. Radio spot will be played on local radio and college station).

12. Interview Questions Describe your supervisory style? Describe your supervisory style? Describe a time you had to introduce important change in your last job? Describe a time you had to introduce important change in your last job? Tell me about yourself? Tell me about yourself? Where do you expect to be in 5 years? Where do you expect to be in 5 years? Why should we hire you? Why should we hire you? What types of positions have you held in the past? What types of positions have you held in the past? Are you familiar with restaurant supervising? Are you familiar with restaurant supervising? How do you decide what to delegate and to whom? How do you decide what to delegate and to whom?

13. Interview Questions What is your greatest failure, and what did you learn from it? What is your greatest failure, and what did you learn from it? What was the last project you headed up, and what was its outcome? What was the last project you headed up, and what was its outcome? Tell me about a time where you had to deal with conflict on the job. Tell me about a time where you had to deal with conflict on the job. Tell me about a time when you had to give someone difficult feedback. How did you handle it? Tell me about a time when you had to give someone difficult feedback. How did you handle it? How do you motivate your employees? How do you motivate your employees? What have you done to prepare yourself to be a supervisor? What have you done to prepare yourself to be a supervisor?

14. Employee Selection Job analysis, Job description and Job requirements Job analysis, Job description and Job requirements Recruitment Process Recruitment Process Evaluate applicants by their application Evaluate applicants by their application Preliminary Interview Preliminary Interview Realistic job preview Realistic job preview Final Interview Final Interview Selection Selection Orientation Orientation Training Training

15. Training Process We will start with 20 college students to be used as customers in our training process. Each student will receive 2 coupons for a free meal at Max’s once we open our doors. To train our order takers, we will use the following process: We will start with 20 college students to be used as customers in our training process. Each student will receive 2 coupons for a free meal at Max’s once we open our doors. To train our order takers, we will use the following process:  Train employees on standard greeting  Ex. “Welcome to Max’s, thanks for letting us serve you.”  Train employees to use the proper lingo  Train employees on menu  Be aware of specials  Train servers on where to stand at the table and how to take orders  Monthly meetings to be held regarding menu changes and other issues  Train servers as a team  Team members must ensure someone is available for their needs 24/7

16. Training Process (cont’d)  Learn how to read customer’s non-verbal signs.  Teach smothering vs. ignoring a table  Continuous training from management  Ensure employees are always aware of changes and updates  Train servers on the history of Max’s  Train servers on order taking while noting the importance of neat handwriting  Stress importance of core values

17. Performance Objectives  Supervisor  Team morale/Generating greater work productivity  Work environment must be positive  Reward employees for good behavior  Respect employees’ work and ideas  Meet company benchmarks  Compare monthly and weekly sales to other Max’s locations  Control absenteeism  Deal with callouts or no-shows in an appropriate disciplinary manner  Ensuring a satisfying dining experience for customers  Focus on customer experience  Prioritizing customer needs  Ensure employees are courteous at all times

18. Performance Objectives (cont’d)/ Critical Incidents  Prep Cook  Order Accuracy/Timing  Plan expanded menu  Introduce new dishes to the restaurant (seasonal foods/beverages) foods/beverages)  Stay on top of industry trends  Offer highest quality of food preparation  Cleanliness  Critical Incidents for Order Takers  Customer complaints  Large tables  Rude/picky customers  Low tips  Out of control customers (possibly alcohol-related)  “Dine and Dash”

19. Labor Market  General Manager  We will use employees from other restaurant locations to fill this position. Hourly and Salary employees may apply for the position.  Promotion from within  Hourly employees will acquire experience to advance during their college career  All hourly associates  Use students from the college  Ensure balanced hiring from all people in the area

20. Ranking Method Supervisors Prep Cooks Order Takers Dishwashers

21. Benefits  Full Benefits packages  Meal discounts  Paid vacations  Profit sharing  401K  Health/Dental/Vision  Life  Flexible Spending accounts  Tuition/textbook assistance  All benefits are optional (à la carte menu of options)  Employer pays percentage of certain items

22. Non-Financial Compensation Treating employees with respect Positive working atmosphere Socially comfortable with other employees Safe working environment

23. Steps to Prevent Unionization Provide a competitive wage Provide a competitive wage Profit sharing Profit sharing Vacation, Personal, and Sick leave Vacation, Personal, and Sick leave Promote within the company Promote within the company Have grass roots meetings to fix any issues Have grass roots meetings to fix any issues Treat employees with respect Treat employees with respect Treat similar situation the same for all employees Treat similar situation the same for all employees Let workers appeal any punishment Let workers appeal any punishment Adhere to workers rights such as Americans with Disabilities Act of 1990, Family and Medical Leave Act, etc Adhere to workers rights such as Americans with Disabilities Act of 1990, Family and Medical Leave Act, etc Stick to 40 hour workweek Stick to 40 hour workweek Don’t overwork employees Don’t overwork employees Let employees know the choice is their own Let employees know the choice is their own