2. CHAPTER © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58 Preparing for the World of Work

3. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-2 58.1 Carry out professionalism in all applied training scenarios. 58.2Summarize the necessary steps for obtaining professional certification. 58.3 Describe an appropriate strategy for finding a position. Learning Outcomes

4. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-3 58.4 Explain key factors for a successful interview. 58.5 Describe ways of becoming a successful employee. Learning Outcomes

5. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-4 Introduction Maximizing applied training experience Certification Searching for a position –Resume –Cover letter –Thank-you letter Developing a plan Interviewing techniques

6. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-5 Training in Action Applied training experience –Opportunity to gain on-the-job experience –Minimum of 160 hours –Mandatory requirement ABHES CAAHEP

7. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-6 The Applied Training Process Partnership Applied training coordinator –Arranges experiences –Ensures that the site will provide a thorough educational experience –Acts as liaison Requirement – affiliation agreement

8. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-7 The Applied Training Process (cont.) Screening –Interviews students –Drug screening –Background check Time sheets and progress reports –Progress reports submitted weekly –Student is monitored a clinical preceptor Clinical Training Time Sheet Medical Assistant Program Complete the log daily and fax the log each week to the school no later than 5 p.m. Friday. For each day attended, please include a brief description of the duties performed. The Timesheet must be signed and dated by both the student and the Clinical Site Supervisor.

9. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-8 Expectations of Applied Training Candidates Professionalism –Accept constructive criticism –Do not question how procedures are done –Demonstrate compassion and empathy –Use proper verbal skills and grammar –Turn cell phones and pagers off during working hours

10. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-9 Expectations of Applied Training Candidates (cont.) Attendance –Report each day assigned to a schedule –Be dependable and punctual –Adhere to policies regarding breaks and lunch

11. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-10 Expectations of Applied Training Candidates (cont.) Professional appearance –Uniform and shoes –Name tag or badge –No artificial nails, visible tattoos, or facial piercings –Hair and make-up –Avoid colognes, perfumes, and scented hair products

12. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-11 Expectations of Applied Training Candidates (cont.) You represent –The school you attend –The profession of medical assisting –Yourself

13. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-12 Expectations of Applied Training Candidates (cont.) Initiative and willingness to learn –Accept all assignments –Ask for additional work –Look for additional experiences Make a good impression –Be assertive and confident –Step out of comfort zone

14. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-13 Apply Your Knowledge What are the expectations of a candidate for an externship? ANSWER: Candidates are expected conduct themselves in a professional manner, to be dependable and punctual, to dress and appear as a medical professional, to exhibit initiative and a willingness to learn, and to make a good impression.

15. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-14 Obtaining Professional Certification Certification –Preferred by many employers –Hiring advantage –Career advancement Credentialing agencies –The American Association of Medical Assistants (AAMA) –American Medical Technologists

16. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-15 Certification Qualifications AAMA –Graduation from an accredited program –Test 30 days prior to graduation Within 12 months after graduation

17. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-16 Certification Qualifications AMT –Graduation from an accredited program –Formal US Armed Forces medical services training –5 years work experience

18. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-17 Applying for the Exam 1.Request an application 2.Gather required documents 3.Review all exam policies and procedures. 4.Complete and submit the application 5.Schedule an exam time

19. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-18 Preparing To Take The Exam Test format –CMA(AMAA) ~ computer-based –RMA ~ either computer-based or paper General content areas –Medical administrative –Clinical –Laboratory –Medical terminology –Anatomy and physiology –Medical ethics and law –Human behavior

20. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-19 Preparing To Take The Exam (cont.) Study tips –Start early –Study some every day –Create a study schedule –Study in a quiet place –Make flash cards –Use mnemonic devices

21. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-20 Preparing To Take The Exam (cont.) Be well rested Arrive on time Bring all necessary documents Tell yourself that you are prepared

22. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-21 Apply Your Knowledge What two certification requirements do the AAMA and AMT have in common? ANSWER: Both have requirements of graduation from an accredited program (with some additional choices for the AMT). Both require successful completion of a test. Hurray!

23. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-22 Preparing to Find a Position Career services department –Job placement –Counselors Resume Interviewing skills Positions available

24. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-23 Seeking Employment Internet and classified ads –Classified ads and employment websites –Medical practice network sites –Internet websites sites for job seekers –Explore job possibilities

25. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-24 Seeking Employment Employment services –Temporary agencies –Application, test, résumé Networking –Word-of-mouth –Organizations –Classmates

26. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-25 Creating a Resume Components –Personal information –Professional objective –Employment experience –Educational background

27. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-26 Creating a Resume (cont.) Components –Awards and honors –Campus and community activities –Professional memberships and activities –Summary of skills

28. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-27 Creating a Resume (cont.) Functional resume –Highlights specialty areas –Changing careers, reentering job marker Chronological resume –List most recent first, –Stayed in same field, growth and development

29. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-28 Creating a Resume (cont.) Targeted resume –Academic-type resume –No relevant job experience –Stress achievements and community and volunteer work

30. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-29 Writing the Resume Direct, functional style Focus on words that imply action –Keep the reader’s interest –Highlight your accomplishments Choose words that display strengths and demonstrate initiative

31. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-30 Writing the Resumes (cont.) Tips –Organize information –List educational institutions –Choose format that best describes you –Use a computer and save work

32. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-31 Writing the Resumes (cont.) Tips –Proofread for spelling and grammar –Use high-quality paper –Be truthful and honest

33. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-32 Writing a Cover Letter An introduction to resume –Markets your resume as well as your skills and abilities –Motivates the employer to consider you Direct and to the point One page in length

34. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-33 Writing a Cover Letter Address to specific person Research the facility Descriptions of your qualifications should reflect words used in the advertisement

35. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-34 Sending a Resume Use correct address, zip code, and name of facility Fax – verify number E-mail – log-in name Post on a career job search site on the Internet

36. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-35 Obtaining a Reference Always ask permission before listing someone as a reference Generally 3 to 5 –Employment –Academic –Character

37. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-36 Preparing a Portfolio Collection of employment documentation –Resume –Reference list –Awards –Transcripts –Diploma/certificates Professional appearance

38. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-37 Apply Your Knowledge 1.What do you include on a functional resume? 2.Name two things that you know about the cover letter. ANSWER: You should highlight specialty areas of your accomplishments and strengths. ANSWER: The cover letter: 1.Markets your resume as well as your skills and abilities 2.Direct and to the point 3.One page in length Correct!

39. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-38 Interviewing Make sure prospective employers can reach you Plan what to wear and how to present yourself professionally

40. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-39 Interview Planning and Strategies Practice interviewing Anticipate question types – plan answers Learn about the company Dress appropriately

41. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-40 Interview Planning and Strategies (cont.) Be punctual Be professional Know the interviewer’s title and how to pronounce his or her name Exhibit appropriate behavior

42. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-41 Interview Planning and Strategies (cont.) Maintain comfortable eye contact Relate your experience to the job Be honest Focus on how you can benefit the company

43. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-42 Interview Planning and Strategies (cont.) Be poised and relaxed Close on a positive note Follow-up with a thank-you Complete an application

44. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-43 Interview Planning and Strategies (cont.) Comply with other aspects of the application process Do not excessively contact the interviewer after the interview

45. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-44 Interview Questions Anticipate questions you may be asked Inappropriate questions –Not related to skills or abilities –Do not need to answer –Be polite and professional when declining to answer

46. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-45 Reasons for Not Being Hired Poor appearance Acting like a know-it-all Poor communication Lack of planning Lack of confidence or poise

47. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-46 Reasons for Not Being Hired (cont.) No enthusiasm for the job Not active in extracurricular school programs Being interested only in salary offer Poor school record No interest for the job

48. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-47 Reasons for Not Being Hired (cont.) Objectionable content on social networking sites Only interested in salary Inappropriate voicemail greeting Unwilling to begin in entry-level position

49. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-48 Reasons for Not Being Hired (cont.) Making excuses for unfavorable record No tact No maturity No curiosity about the job Critical of past employers

50. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-49 Salary Negotiations Salary ranges –Geographic location –Medical specialty –Experience –Credentialing –Job description

51. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-50 Salary Negotiations Determine income needed –Prepare a budget –Negotiating benchmark Employer should bring up salary

52. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-51 Apply Your Knowledge During an interview, the interviewer asks you your age and if you are married and have children. How should you answer these questions? ANSWER: These are inappropriate questions. You should be polite and professional in declining to answer the questions. You may state that you do not believe the information is needed to evaluate your qualifications for the job.

53. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-52 On the Job Learn to be an effective employee –Identify skills of daily duties –Stay competitive and marketable –Integrate constructive criticism Job description – expectations and duties

54. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-53 On the Job (cont.) Employee evaluations –After probationary period and annually –Describes performance –Evaluates strengths and weaknesses –Placed in official employment record

55. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-54 On the Job (cont.) Continuing education –Set annual education goals –Required to maintain certification –Stay current in healthcare topics

56. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-55 Apply Your Knowledge What is the purpose of your job description? ANSWER: Your job description lists and describes the expectations for your position and the duties you are expected to perform. It is used as the standard by which you are evaluated. Outstanding!

57. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-56 In Summary 58.1 Students’ weekly progress sheets should reveal new goals each week and progress on previous weeks’ goals. Their assessment and the preceptor’s assessments should be similar and show professionalism, willingness to learn, and continual progress throughout the applied training. 58.2 When seeking national certification, students should determine if they are eligible to take the certification exam, gather necessary documents, apply for the exam, and study and prepare to take the exam.

58. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-57 In Summary (cont.) 58.3 Students should be able to list classified advertisements available in local papers, employment websites, networking and employment agencies where employment assistance is available, and provide a workable, professional résumé that can be used to begin the employment search. 58.4 Students should be able to list key factors, such as: portraying confidence; smiling; looking the interviewer in the eye; having questions ready for the interviewer about the position; and practicing answers to common interviewing questions. If possible, participation in a mock interview should be considered.

59. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-58 In Summary (cont.) 58.5 The keys to becoming a successful employee include: using the job description to provide benchmarks as performance standards; using employee evaluations to improve performance; and continuing self-education throughout your career.

60. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 58-59 End of Chapter 58 Pleasure in the job puts perfection in the work. ~ Aristotle