2. Internship Report Abdul Mateen Khan MBA – (Management) (MC070403976) – Fall 2009

3. Contents Brief Introduction of the Organization1
Brief Introduction of the Organization 2
Organization Hierarchy Chart
Internship / Training Plan 3 4
Management Functions 5
Critical Analysis 6
SWOT Analysis 7
Conclusion 8
Recommendation

4. Overview (1/10) History Service Providing Telecommunication Compony
Known as TIER4 Pvt Ltd
Registered in 2007
Started with 16 employees
Starting Project NSN Telenor Project.
Now more then 150 employees
Working in North, South and Centeral Region of Pakistan
Recent is reputed subcon of HUAWEI Telecom
Establishing Two new Offices in Multan & Karachi

5. Vision Overview (2/10)
TIER4 intend to lead in Telecom Implementation, Data Communication, Microwave and All types of Transmission and Connectivity.

6. Mission Overview (3/10)
TIER4 committed to achieve its goals and always concern to the optimum benefits of clients.
To develop its professional skills and techniques and teams, its managerial strength & resources will be strengthened.
TIER4 is capable of managing, all the companies and sub-contractors involved in the deployment process.

7. Types of Services Overview (4/10)
Telecom Installation
Testing & Commissioning
Power & DG Installation
Logistic Movement of material

8. Business Volume Overview (5/10)
The portfolio of mega-projects in which TIER4 has participated since its beginning are.
NSN – TELENOR
Rollout
Site Survey TSSR
Logistic Support
HUAWEI
Ufone (Rollout + Expension)
Zong (Rollout + Expension + Swap)
Warid (Rollout)
PTCL(MW Links + CDMA)
Local Site Survey LOS

9. How it works Overview (6/10)
DN Processing and Collection
Follow up transportation
Hardware receiving, Verification and RFI
Team Movements
Follow up Complete workflow chart
SOP implementation
Quality checklist
Media Patching and call test
Pre-ATP and DT support
ATP
Snags Verification
Commercial Launch

10. TIER4 Work Flow: Overview (7/10)

11. Achievement Overview (8/10)
Outstanding Achievement Award 2007
by Nokia-Siemens Networks

12. Achievement Overview (9/10)
Place in “A” grade for the 3rd quarter in Ufone Project all region 2008.

13. Competitors Overview (10/10)
Sr No
Names 1
ELTEK Karachi Pakistan 8
IKAN Engineering Judicial Colony Raiwand Road Lahore 2.
RELACOM Pakistan (Pvt) Ltd Karachi 9
Wajda International Lahore 3.
Haris & Co Faisal Town Lahore 10
Watanserve Rwp 4.
Enter SES 11
MYSON Engineering System Islamabad 5.
NETCOM Solutions (Pvt) Ltd 12
High Rise Pvt Ltd E-8 Islamabad 6.
ATL 13
Technocrate Pakistan Karachi 7.
Global Technology Islamabad 14
Sifco Engineering Service Multan

14. Organization Hierarchy Chart

15. Internship Plan/Training Plan
Departments
Duration Training
Date Schedule
Activity
Administration
(HR/Store)
4 Week
01 – 31 Mar 2009
Include study of HR Activities and Store . Recruiting the candidates
Selecting the appropriate candidates.
Training & Development of the employees.
Methods use for job analysis.
Career Development program.
Orientation program policy
Performance appraisal.
Hiring and Firing
Accounts
(Finance/Salary/TA/DA)
2 Week
01 – 15 Apr 2009
File Management Preparation of invoices of
Payments & Receipts: Preparing of Salaries
Engineering (Tech/QC)
01 – 30 Apr 2009
How operations are carried out in line
with safety and quality policies.

16. Orientation – Task Asigned
Departments
Task Asigned
Administration
(HR/Store)
Engineers and Technical and Admin and staff files
management of the attendance records, official correspondence through mails, prepare and issue the appraisal and experience letters documents separately for each network deployment projects equipments/store issuance or receiving record is managed.
Accounts
(Finance/Salary/TA/DA)
How transaction are electronically made.
How invoices are made and claim of payment is made in line with progress made on the project. 70% of payment is made if half of any HUAWEI Corporation China any assignment of project is complete and remaining is made at the end of project.
How to prepare salaries and TA/DA of the employees.
Engineering (Tech/QC)
how to workflow of TIER4 occurs
how quality of services are ensured.
Similarly what are the safety and quality instruction regarding TIER4 activities.

17. Management Functions:
Planning
Organizing
Controlling
Leading

18. Management Functions:
Planning
Planning is setting standards and goals and making strategies to achieve those goals.
Decision-making Process
At TIER4, there is mixed of centralization and some context of decentralization type of decisions.
Organizations Current Strategies
Sincerity towards responsibilities
No Compromise on “Quality”
Customer relationship
Quick response , Willingness for Post Services demands
Co-ordination between Management and Field Engineers
Dedicated services, Positive attitude

19. Management Functions:
Organizing
Organizing is assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals.
Main Office; organize all TIER4 administrative and technical activities.
Number of Employee: 150 employees
Organizational Design
Departmentalization: Admin& Engineering,
Span of Control: Chief Executive Officer & Teams Head
Chain of Command Chief Executive Officer to Teams Head
Centralization & Decentralization: Both Exists
Formalization: Formal and informal
Work Specialization Specified job engineers and staff
Managing Change; Due to IT, Telecom and very nature of services
along with dedication of staff easily manages
change

20. Management Functions:
Leading
Leading is stimulating people to be high performers. It is directing, motivating, and communicating with employees, individually and in groups.
Leadership Style
Chrismatic
Instrumental
Participative
Above leadership style is followed by the top management of TIER4 (Pvt) Limited.

21. Management Functions:
Controlling
Controlling involves monitoring progress and implementing necessary changes.
Controlling Operation
TIER4 is also controlling its operations by adopting different control methods, which assess how efficiently and effectively an organization's transformation processes create goods and services. These methods are
SOPs
Quality test of installation and commissioning of sites
Quality audit and evaluation criteria of different vendors
Controlling Performance
Performance Appraisal System
At TIER4, the performance appraisal system, which is followed by the management, is based upon results, which the employees are given on daily basis.

22. SWOT Analysis (1/4) Strengths Highly qualified young work force
.Completion of Projects in Required time.
.Competitive Prices for Installation services.
Quality control services Professional Expertise & Proper Engineering services
Reliable cooperation with Vendors.
Parallel Telecom Installation operations.
Installation through properly trained staff.
Competitive TI rates & No additional rates for Quality services and Services through out Pakistan.
TI installation service coverage in all sort of environment and climate
Congenial atmosphere for working.
Chrismatic & Instrumental leadership of CEO which leads staff to create dedication, interest trust among working force.making them as a single unit with cooperation and appropriate conduct.

23. SWOT Analysis (2/4) Weaknesses
TIER4 has space constraints as for as the land at which it is situated.
High amount of expenditure due to the reason that TIER4 has to pay the high rent of the office building/store and hostels for work force.
Improper allocation of financial funds by the management.
Highly centralized decision-making as key decision revolves about CEO.
Organization form is sole proprietorship.
High turnover of faculty and staff.
Comparatively newcomer and Smaller in addressing market

24. SWOT Analysis (3/4) Opportunities
TIER4 is located in industrial area; industrial linkage can be established for R & D purpose.
New Engineering departments and industrial management department are being opened because of industry demand such as opening of new offices and Multan and Karachi cities..
TIER4 can provide consultation to local industry.
Employees can get internship/training in local industry.
TIER4 can enhance its manpower as it is easily available due to high education rate in Islamabad.

25. SWOT Analysis (4/4) Threats
New institutes are opening in the locality, which may become threat for TIER4 in future.
TIER4 is emerging organization, an entrant to industry where already working big organization may tackle its market with adopting better strategies.

26. Critical Analysis Key role in planning revolves around the CEO
Ownership be separate from business entity
Amalgamated HR & Store, Account and Finance separation is required.
Planning in order to have own building, transportation and labor..
Alternative of CEO for handling organizing matters
Management of medical and health coverage matter
Performance evaluation criteria also need to improve

27. Conclusion
Core strength of TIER4 is its all workforce working like a single unit
Involvement of CEO interest and dedication
Willingness of every individual to go to far flung areas for erecting of towers and preparation of sites
TIER4 always prefers individual task outcomes, and evaluates the performance of its employees to identify the training and development needs, performance rewards and employee’s correction
Fast pace working system and self discipline team.

28. Recommendations (1/4)
Chief Executive Officer must prepare an official for doing activities like him.
There must be a separate building for distinction between different levels of individuals
Proper Management functions need to practice such as accounting system and finance system should be separated..
To look store matter proper person with experience of handling store should be appointed
TIER4 is form of sole proprietorship. It should make endeavor to partnership organization,. Partnership should be made with the indl who possess telecom knowledge. In TIER4 partnership has some form but other partner is only familiar with administration not with telecom sites installation and commissioning.

29. Recommendations (2/4)
It must have spacious building as TIER4 is only having its infrastructure in two or three rooms on rent.
It has not own its own transportation. To facilitate the procedure it must have its own transportation and work force to derive them.
Similarly it has to hire labor from SAM Tours. So it should have its own labor along with transportation facility to run its business activities in all over Pakistan.
.Recruitment process may be strengthened.
There is a strong need for training at each level.

30. Recommendations (3/4)
There should be involvement of manager operation or Dy manager operation in meeting with other vendors gaining work for TIER4 so that alternative might be there for CEO
The evaluation process should be strengthened by adopting training measure to officer responsible for evolution of employees.
Although TIER4 is focusing on employee development, however there is a need for employee training especially with respect to the Engineer as some of them are new to the field and don not know the effective way to deliver their services.

31. Recommendations (4/4)
Opportunities for growth of the employees should be created and those striving to avail such opportunities may be entertained rather than denying and loosing potential individuals.
An internal search for recruiting the employees may be highly beneficial for the institution. Such type of activity gives a spirit and increases morale of the employees.

32. Thank You !