1. OCAN Upgrade Training Helping to ensure that consumers get the benefits of this standard assessment

2. 2 AGENDA Reflection –Refresh and Refocus Reason for Changes What’s New? –Need Scoring Update –Practice Need Scoring Delivering New Material in your HSP –Brainstorm –Resources Classification: Low 2

3. 3 Objectives By the end of this training module participants will be able to: –Identify what is new since their last OCAN training –Identify the impact of the changes on their HSP’s internal training plans –Deliver OCAN 2.0 training to their HSP Classification: Low 3

4. 4 Reflect What has your experience been using OCAN so far? –Challenges –Observations –Successes

5. 5 Classification: Low Reason for Changes Feedback from the sector and working groups indicated that: –One size does not fit all –Three types of OCAN were needed –Consistency on need scoring is important

6. 6 OCAN at a Glance What (are your needs) Who (are you) Where (do you receive services) Mental Health Functional Centre Use

7. 7 OCAN 2.0 There are three “types” of OCAN: The CORE OCAN consists of the Consumer Information Summary and the Mental Health Functional Centre Use The CORE + Self OCAN consists of the Consumer Information Summary elements, the Consumer Self- Assessment and the Mental Health Functional Centre Use The Full OCAN consists of the Consumer Information Summary, the Consumer Self-Assessment, the Mental Health Functional Centre Use and the Staff Assessment The CORE OCAN consists of the Consumer Information Summary and the Mental Health Functional Centre Use The CORE + Self OCAN consists of the Consumer Information Summary elements, the Consumer Self- Assessment and the Mental Health Functional Centre Use OCAN-BR-1OCAN-BR-1.1OCAN-BR-1.2

8. Review Staff Assessment

9. 99 OCAN Staff Assessment Score Need Score Help

10. 10 The intent of the needs assessment is to highlight the major issues that stand in the way of a person’s recovery. OCAN Staff Assessment Need Rating Reference Which rating applies to the need in this domain? 0 Person is independent in this domain or is relatively independent with help that would not lead to a serious problem if help was stopped NO NEED NO SERIOUS PROBLEM 1 MET NEED No serious problem because of help given. Would be serious problem if help was stopped 2 UNMET NEED SERIOUS PROBLEM A major issue that stands in the way of person’s recovery, regardless of its cause or whether help is provided UNKNOWN 9 No or not enough information available CMH CAP | User Training

11. Practice in Scoring Need

12. 12 Scoring Need Accommodation - Suzie is couch surfing. She desperately wants her own place Food - Will enjoys cooking nutritious meals Looking After the Home - Person’s hoarding and irregular housekeeping is causing daily arguments with housemates Self Care – Joe has weekly showers and laundry service at the local YMCA Daytime Activities - Consumer prefers to go out at night and spends their day watching soaps on TV Physical Health – Steve denies being HIV+ and refuses to take prescribed HIV medications. He presents with no problems Psychotic Symptoms – Hears voices but symptoms are moderately controlled by meds dispensed daily by visiting nurse Information on Condition and Treatment - New diagnosis of hypertension, person referred to Heart and Stroke Foundation for weekly support meetings 2 0 2 1 0 9 1 1

13. 13 Psychological Distress - Consumer having a difficult time coping since job loss 2 months ago Safety to Self - Person hospitalized 3 months ago for suicide attempt; receiving helpful counselling Safety to others - Person does not have a need in this domain Alcohol - Person drinks a litre of vodka and 2 beers a day but denies having problems with alcohol Drugs – Joe admits to smoking a “joint” or two per week to help with his MS Other Addictions – Attends monthly gamblers anonymous meetings to prevent relapse. Company - Person enjoys a busy life full of fun activities with friends and family Intimate Relationships - Person isolated from family and does not have close friends to confide in Sexual Expression - Person struggling with sexual identity Scoring Need 2 0 2 0 1 0 2 2 1

14. 14 Scoring Need Child Care – Person does not have children under the age of 18 Other Dependents – Kim relies on neighbours to walk her dog every day Basic Education - Person speaks English but has difficulty with reading, writing and understanding English/French forms Telephone – Person has access to a phone at group home but would like own blackberry Transport – Person is not comfortable using public transport Money – Is able to pay bills on time and has a savings account at local bank Benefits - Person’s citizenship status is in question; not eligible for ODSP 0 0 0 2 2 1 2

15. 15 Scoring informal and formal help based on frequency and effectiveness of help 0 = No help 1 = Low help 2 = Moderate help 3 = High help 9 = Not known OCAN Staff Assessment Scoring Help

16. 16 How OCAN Fits Varying Situations Use in court support service Use in crisis Time to complete OCAN Use in outreach program

17. 17 Reminder: the Reassessment The Reassessment Cycle requires that an OCAN be completed for each assessed consumer every 6 months Reassessment is an opportunity to: –Check if the support provided is benefiting the consumer –Reinforce the partnership between the consumer and staff –Review/celebrate the progress and revisit next steps

18. Considerations for Staff Training Training Staff on What’s New

19. 19 Venue / Training Environment Consumer Involvement Activities, Visuals and Handouts Collaboration Incorporating Technology Incorporating Business Process Delivering Upgrade Training Education Program Design

20. 20 Exercise: Meaningful Education Work in small groups Reflect on the questions provided Prepare to share your discussion Where will training take place? Who is in the group? Staff? How can I involve consumers? How do I take technology and business process into consideration?

21. 21 Support Available Website: www.ccim.on.ca Email: cmhcap@ccim.on.ca Telephone: 1-866-909-5600, Option 4 21

23. Evaluations