1. Tony Rhoades | AutoAlert, LLC | Vice President, Product | tony.Rhoades@autoalert.com S.T.E.M. the Tide of Margin Erosion! Data Strategies to Drive More Margin from Your Used Car Operation!

2. Former member of the U.S. Air Force Space Command Previously spent 16 years delivering results in various automotive retail sales, finance, technology, and e-commerce roles, the majority of which was with Gunn Automotive Group of dealerships. Has served on dealer advisory boards for several industry technology providers, and is a sought-after speaker for automotive industry events and conferences. Considerable retail experience, technical background, and dealer-centric approaches to automotive retail innovation. TONY RHOADES Vice President, Product, AutoAlert LLC Tony Rhoades | AutoAlert, LLC | Vice President, Product | tony.Rhoades@autoalert.com

3. S.T.E.M. the Tide! Service Lane Auctions Acquire quality inventory on the drive Turn Management Find buyers early for your under 30 day inventory Cut wholesale losses by retailing your aged inventory to existing customers Improve inventory mix Eliminate Costs Avoid auctions Reduce recon expense Decrease holding costs Maximize Margins Improve Gross – 17% Sale fresh inventory in the first 30 days to maximize gross Reducing holding costs by selling fresh inventory to your existing customers TURN GROSS $ $0K $1K $2K $3K $4K $5K $6K $(1K) $(2K) 51015202530354045505560

4. Tony Rhoades | AutoAlert, LLC | Vice President, Product | tony.Rhoades@autoalert.com Service Lane Auction Fixed Coverage ( % Total Net Profits ) – NADA Average? Improved Customer Satisfaction Fast & Easy Process Seamless buying experience Owner Retention 200+ Incremental Units each year $2,000 PRU = $400,000 additional Gross Length of Ownership 6.5 years

5. 36 36 – the number of months in which most customers would like to trade their vehicle but cannot due to negative equity, according to NADA 68 68 – the average number of months in a consumer’s trade cycle 56% 56% - the percentage of buying populations which would purchase a vehicle more often if they were happier with the “process”, according to Automotive News ® 67% 67% - approximate percentage of “loyal” service customers who will purchase their next vehicle from a different dealer 75% 75% - of consumers would be very likely or somewhat likely to trade in their vehicle today if their monthly payment would remain about the same. A few key statistics… Tony Rhoades | AutoAlert, LLC | Vice President, Product | tony.Rhoades@autoalert.com

6. Service Advisor Greeting No disruption to the advisor check-in Record Review (Mobile VIN Scan) Previously Sold Service not Sold Customer Meet & Greet Introduction and thank them for their business Record Tagging for follow-up Present the Opportunity Acquisition Word Track Response Handling No – Thank them for their time and again thank them for their business Yes – Be prepared to conduct as much of the conversation on the drive as possible VIP Service to Sales handoff Concierge or Sales Team approach Point of Sale Materials Legitimize the Program Steps to the Sale on the Drive Tony Rhoades | AutoAlert, LLC | Vice President, Product | tony.Rhoades@autoalert.com

7. “We take in high-quality trades on 75% of the 50 units a month we are selling in the service drive. “Data mining is the catalyst that puts those opportunities in front of us; without it identifying the right prospects we’d just be shooting from the hip.” – East Coast Dealer Service Lane Results Tony Rhoades | AutoAlert, LLC | Vice President, Product | tony.Rhoades@autoalert.com

8. Turn Management Proactively find buyers based upon vehicle age Fresh Inventory Auction bound Quickly match top grossing units and to buyers Identify ‘Fastest Selling Inventory’ and customer from whom you can acquire Focus your one on one time with salespeople on your most profitable inventory. Match customer to salesperson to vehicle.

9. Auction vehicles are not the best vehicles - your own customers’ low mileage vehicles you’ve serviced are Vehicles are at auctions for a reason, usually quality – service lane trades are almost always superior, cleaner so they’re nearly ready to go online or the lot Auction fees, transport costs and typically higher recon costs erode your margin – trades capture in your service lane save these costs Keeps UCMs and buyers on the lot, not at often unproductive auctions Lower cost of sale (< $200) Eliminate Costs – and Frustrations Tony Rhoades | AutoAlert, LLC | Vice President, Product | tony.Rhoades@autoalert.com

10. Maximize Margins Increase Value Trade Cycle Disruption Convenience Data-driven new-car sales on average return 21% higher gross than sales originating from ups and online channels Can drop new-car cost of sales to under $200 NOT more than $600! Used-car sales driven by data mining average 17% higher gross Higher quality trades originating from your service lane “auction” require less reconditioning Better trades get on the lot or online fast so selling can begin Trades you originally sold are in-market models that tend to sell soon faster, reducing your turn and costs associated with holding inventory

11. Tony Rhoades | AutoAlert, LLC | Vice President, Product | tony.Rhoades@autoalert.com Margin erosion is simply C.O.G.S. rising faster than Sale Prices or Sale Prices falling faster than C.O.G.S. This results in shrinking margins! http://www.extension.umn.edu/agriculture/dairy/business-tools-and-budgeting/margin-compression/ Margin Erosion: It Can be Managed!

12. “Success is not a campaign, it's a capability!” Accountability User Support Training Tony Rhoades | AutoAlert, LLC | Vice President, Product | tony.Rhoades@autoalert.com ~ Skutta

13. Tony Rhoades AutoAlert, LLC Vice President, Product tony.Rhoades@autoalert.com Share an important takeaway you received from this session using hashtag #DD19 for a chance to win an iPad