1. AMA Bandung – 15 May 2009 CHANGE WHAT YOU WISH TO CHANGE USING NLP TO DISCOVER A NEW YOU Presented by Robby Susatyo Certified NLP Practitioner by Terrance McClendon Inc. 1998 Presented by Robby Susatyo Certified NLP Practitioner by Terrance McClendon Inc. 1998

2. AMA Bandung – 15 May 2009 Universal Human Problems Trauma Lack of self confidence Low self esteem Low motivation Fear of conflict Lack of commitment Avoidance of accountability Inattention to results Procrastination Hostility against certain prototype Prejudice Racism Incongruity (Simultaneous or Sequential incongruity) Trauma Lack of self confidence Low self esteem Low motivation Fear of conflict Lack of commitment Avoidance of accountability Inattention to results Procrastination Hostility against certain prototype Prejudice Racism Incongruity (Simultaneous or Sequential incongruity) Impulsive behavior Mood disorder Narcissistic personality Paranoid Phobia 1.Arachnophobia 2. Social Phobia 3. Aerophobia 4. Agoraphobia 5.Claustrophobia Stress

3. AMA Bandung – 15 May 2009 Effects of stress... On your body...  Headache  Back pain  Chest pain  Heart disease  Heart palpitations  High blood pressure  Decreased immunity  Stomach upset  Sleep problems On your thoughts and feelings  Anxiety  Restlessness  Worrying  Irritability  Depression  Sadness  Anger  Feeling insecure  Lack of focus  Burnout  Forgetfulness On your behavior  Overeating  Under-eating  Angry outbursts  Drug or alcohol abuse  Increased smoking  Social withdrawal  Crying spells  Relationship conflicts

4. AMA Bandung – 15 May 2009 OUR BRAIN IS THE MOST ADVANCED COMPUTER EXPERIENCES SAVED AS “MEMORIES”

5. AMA Bandung – 15 May 2009 What’s NLP? NEUROwhich covers what goes in the brain and the nervous system. LINGUISTICthe use of words and how this affects our perceptions of, and relationship with the external world. PROGRAMMINGan interactive process which allows us to make very precise choices about the way we think, speak and feel. NEUROwhich covers what goes in the brain and the nervous system. LINGUISTICthe use of words and how this affects our perceptions of, and relationship with the external world. PROGRAMMINGan interactive process which allows us to make very precise choices about the way we think, speak and feel.

6. AMA Bandung – 15 May 2009 Some NLP Techniques Pacing and Leading Association-Disassociation Anchoring Reframing Chunking Up, Down, and Lateral Swish Meta Model Building rapport Pacing and Leading Association-Disassociation Anchoring Reframing Chunking Up, Down, and Lateral Swish Meta Model Building rapport

7. AMA Bandung – 15 May 2009 BUILDING RAPPORT Matching of … Representational systems (V/A/K) Posture, standing position Language, vernacular, dialect, accent Voice tonality and tempo Topic of interest, depth of knowledge Attires / Dress Breathing / Gestures Sympathetic relationship Dancing in harmony Singing the same tune Being on the same wavelength Seeing things eye to eye Mutual understanding