1. VIP-Router 2009 Product presentation

2. VIP Router Computer aided forwarding of all calls to defined targets according to the sent caller id Monitoring of internal phones VIP criteria: Persons (complete numbers) Regions (some numbers from the beginning of the caller id, e.g. the area code) Doc.No.: ASE/APP/PLM/ 0165 / EN

3. Topology PBX CTI server Snapware server with VIP Router LAN Data base server Data base server Doc.No.: ASE/APP/PLM/ 0165 / EN

4. VIP criteria: Person Caller is not defined as VIP Caller is defined as VIPt Diversion to the defined target for all non VIP’s, e.g. the operator (busy)(free) (busy) Diversion to a defined target, primary target Incoming call (not present, VIP Router active) Secondary target Default target or Diversion to the voice mail Doc.No.: ASE/APP/PLM/ 0165 / EN

5. VIP criteria: Person Caller is identified by the complete caller id VIP Router diverts automatically to the next free defined target Caller is no VIP: Diversion to a defined default target, e.g. operator Doc.No.: ASE/APP/PLM/ 0165 / EN

6. VIP criteria: Region Defined extension for region 08 Incoming call from region Eingehender 05 Incoming call from region 02 Incoming call from region 08 Defined extension for region 05 Defined extension for region 02 Calls from other regions Diversion to voice box Doc.No.: ASE/APP/PLM/ 0165 / EN

7. VIP criteria: Region Region for the caller identified: Immediate diversion to the defined extension Any definition of the region possible: Region 02 e.g. as region 02, 021 or as 021189 etc. Caller is not from a region: Diversion to a defined default target, e.g. voice box Doc.No.: ASE/APP/PLM/ 0165 / EN

8. Configuration and control Using separate data bases for each monitored extension possible VIP Router checks the state monitored devices before a call is diverted Doc.No.: ASE/APP/PLM/ 0165 / EN

9. Configuration of the forwardings Monitoring of up to 500 extensions for incoming calls possible Exact identification with the complete phone number or with the region number (e.g. area code) Individual configurable identification options can be activated either one by one or all together Doc.No.: ASE/APP/PLM/ 0165 / EN

10. Configuration of the extensions Definition of the monitored extension and the extension for the non VIP’s Selection of the identification method Configuration of the fixed diversion or of the data base Using the configuration of another monitored extension Doc.No.: ASE/APP/PLM/ 0165 / EN

11. Configuration of the data base The match of the incomming caller id’s and the the diversion targets can be defined via Fixed configured tables (a maximum of 10 VIP’s regions) Data bases (ODBC, SAP) Doc.No.: ASE/APP/PLM/ 0165 / EN

12. System requirements Hardware PC with 2,4 GHz CPU, 2 GB RAM, sufficient disk space for the used data bases Software Supported operating systems: Microsoft Windows 2000 Server SP4 Microsoft Windows 2003 Server SP1 32 Bit Microsoft Windows 2008 Server Doc.No.: ASE/APP/PLM/ 0165 / EN

13. Benefits No unnecessary waiting time for the caller Efficient representation scheme Optimal usage of the resources Positive impact to the company image By increased reach ability and service orientation Increased customer satisfaction by faster and competent answers Increased productivity of the employees Integration in existing systems Doc.No.: ASE/APP/PLM/ 0165 / EN

14. Contact Telesnap EVERYWHERE You want to know more ? www.telesnap.com Or just contact us: Fon: +49(0)711 90 66 88 11 Fax: +49(0)711 90 66 88 8 E-Mail: contact@telesnap.com Doc.No.: ASE/APP/PLM/ 0165 / EN