1. Communication- the process of sending and receiving messages.
Communication Skills
Communication- the process of sending and receiving messages.

2. Two types of communication
Verbal- using spoken word to express yourself
Examples: talking, yelling, whispering, singing
Non-verbal- messages sent without using spoken words.
Examples: writing, texting, , body movements, gestures,

3. Keys to Good Verbal Communication
Ask Questions
Avoid speaking for others
Don’t use slang
Be clear & direct
Avoid speaking for others
Don’t put people down

4. Looking at Nonverbal Communication
Body Language- body movements and gestures. Your posture and facial expressions are ways to send messages.
Personal Space- like an invisible bubble around you. You may only want close friends and family members in your “personal space”
Touch- physical contact such as a pat on the back or a hug are positive communications. Hit and slaps are negative ways to communicate.

5. Physical Appearance- your appearance is one of the most powerful forms of nonverbal communication. How you look says a lot about you.
Time- You spend your time being with or doing things you value most. Also being on time communicates that you are dependable.
Silence- giving someone the “Silent Treatment” lets them know you might be up-set. Silence can also communicate to others that they need to be quiet.

6. i-messages – you say how you feel and what you think, rather than criticizing someone else.
Example: “I feel disappointed when you promise to do something with me and then don’t show up.”
You messages – you are criticizing someone else rather than just letting them know how you feel.
Example: “Why do you make promises to do something with me and then don’t show up. It’s rude and very disappointing.”

7. _________________- the process of sending and receiving messages.
Communication Skills
_________________- the process of sending and receiving messages.

8. Two types of communication
_________- using spoken word to express yourself
Examples: talking, yelling, whispering, singing
_________- messages sent without using spoken words.
Examples: writing, texting, , body movements, gestures,

9. Keys to Good Verbal Communication
Avoid speaking for others

10. Looking at Nonverbal Communication
________________- body movements and gestures. Your posture and facial expressions are ways to send messages.
_____________- like an invisible bubble around you. You may only want close friends and family members in your “personal space”
_____- physical contact such as a pat on the back or a hug are positive communications. Hits and slaps are negative ways to communicate.

11. _________________- your appearance is one of the most powerful forms of nonverbal communication. How you look says a lot about you.
_____- You spend your time being with or doing things you value most. Also being on time communicates that you are dependable.
_______- giving someone the “Silent Treatment” lets them know you might be up-set. Silence can also communicate to others that they need to be quiet.