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Published byDora Barber Modified over 9 years ago
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Communication Just the Basics
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Non-Verbal Communication n Now you can TALK! n Tell me how you felt during the experiment…
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Interesting Facts n 93% of all communication is non-verbal! n We communicate non-verbally through: –Body Language –Eye Contact –Facial Expressions –Gestures –Posture –Dress and Appearance / Smell n That leaves only 7% of our message that is understood through words. What are you really saying when you communicate?
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What About Verbal Communication? n We need to make the most out of that 7%! n We all choose to communicate in two ways: Constructive and Destructive n Constructive =To Build (Positive) n Destructive =To Destroy (Negative) n What house are YOU living in?
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Constructive Communication Giving positive or encouraging messages Sending clear, concise messages Keeping the confidences of other people Using tact: (communicating something sensitive without hurting or offending) Asking Questions Being honest and open Speaking with respect Being a good listener
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Destructive Communication Insults, harassment, teasing Threatening Lying, blaming, accusing “You-Messages” Swearing Sarcasm (When a person says one message, but nonverbal communication and tone of voice says another) Gossip Topping Not listening
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Effective Listening Skills n Stop talking!! n Pay attention n Look and act like you are interested n Remove distractions n Ask questions n Don’t offer advice unless it’s asked for n Use appropriate body language n Maintain eye contact
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Communication Practice n You communicate differently with different people. Let’s practice! n In your table groups, communicate the following: 1.Event 2.Influence 3.Personal Quality 4.Compliment
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Levels of Communication n Level 1: Superficial –Makes up the majority of our communication, “Small Talk”, talk about the weather, school, home, food, etc. n Level 2: Personal –Deeper communication involving the sharing of beliefs, values, feelings and opinions. n Level 3: Validating –Communication reinforcing people’s feelings about themselves and others.
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What Happened? Superficial Personal Validating Event Influence Personal Quality Compliment
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Why Did It Get More Difficult To Communicate? n There is personal RISK n Sharing something that means something to you! n Risk of betrayal
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Things to Think About! n Relationships are built on communication! n Relationships cannot survive without communication on a personal and validating level! n Relationships are WORTH the risk!
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