1. COMMUNICATING HUMAN SERVICES MRS. BLANK

2. OBJECTIVES Discuss various forms of verbal and nonverbal communication Demonstrate effective communication skills

3. INTRODUCTION The process of sending and receiving information is call communication You spend 70% of your day communicating with each other. This includes listening, speaking, reading, and writing  42% listening, 32% reading, 15% reading, 11% writing

4. TYPES OF COMMUNICATION Verbal Non-Verbal

5. VERBAL COMMUNICATION Communication is the use of words to send information Speaking and writing are forms of verbal communication

6. VERBAL COMMUNICATION SPEAKING When speaking it is important to remember:  Language: pronunciations  Way you speak: use of slang words  Emphasis: changes the meaning  Voice: too loud, too soft, too fast, too slow  Practice: practice makes perfect

7. VERBAL COMMUNICATION WRITING Most of what you learn comes from written words in turn you also share by writing  School: assignments, quizzes, reports, tests, etc  Personal: letters, cards, emails, texts Jobs require writing Clear writing is important  Handwriting  grammar Think through before you write

8. NON VERBAL COMMUNICATION Sending a message without the use of words is nonverbal communication  Appearance and Grooming  Body Language  Personal Space

9. NONVERBAL COMMUNICATION APPEARANCE AND GROOMING First Impressions: before you say a word people will notice how you look How you appear sends a message Grooming is caring for your body

10. NONVERBAL COMMUNICATION BODY LANGUAGE Sending of messages through body movements  Gestures  Facial expressions  Posture Can be positive and negative May need to use verbal communication to figure out nonverbal communication

11. NONVERBAL COMMUNICATION PERSONAL SPACE The area around you Entering someone’s personal space  Hugging  Standing close  Kiss  Shaking hands