1. Your group topic [SELECT ONE: 311 Services Expansion to Municipalities in Miami-Dade County. OR Customer Relationship Management software implementation ] Group Member 1 Group Member 2 Group Member 3 Group Member 4 Summary Findings/ Recommendations – Finding 1 – Finding 2 – Finding 3 – Finding 4, etc.

2. Click to add the major title of this page Put the evidence here, in the form of charts/ text/ pictures etc. The text font should be at least 12 points, Arial. If you have survey questions, list them and results (if any). Give link to any online survey forms you have created. To add the next slide, go to “Insert  Duplicate Slide”. At draft stage, there are no restrictions with respect to length. I will be constraining to 4 exhibits per person in the final stage. If you design this powerpoint well enough, you can use it both for the presentation in Government Information Center and your Dashboard Report. [If you prepare a separate powerpoint, please do not have more than 12 slides]. Click to put the Major Finding/ Recommendation of this page (font size 16, Arial)

3. Underperforming Services Most have not been able to close their cases after March For some departments the employee turnover rate could be a factor In the case of the rebate program, the nature of the program itself may contribute to the small percentage of cases closed Low completion rate of Street Lights Closed Requests There are at least 6 underperforming services.