1. Communication

2. Communication is: The giving and exchanging or sharing of information Why is this important? In what ways can things be communicated?

3. Communication is: 55% Body - facial expressions, posture, actions and dress 38% Voice – tone, volume and speed 7% Words – Why is this is low? – Words sound the same but can have very different meanings – There, their, too, two – Different works have the same meaning (couch and sofa) – Boring teachers or speakers

4. Sender, Message and Receiver Verbal - words – What does this look like? – 1 way – 2 way – Clarity of meaning

5. Sender, Message and Receiver Con’t Non-Verbal – no words May reinforce or contradict words – Crossed arms – Look away – Pick fingers – Nod – Movement – Dress

6. Use of Space Distance – Intimate (private) – Personal (couples) – Social (4 feet) – Public (10 feet)

7. Space Continued Marking of Space – Sitting behind a desk Touch – Shake hands – Hand on shoulder – Holding hands – Hugs, kisses

8. Barriers Distraction (noise) Emotion (anger, mad) Understanding (stereotype, slang, language) Age (generation gap) State of the listener Distortions (time, memory, listening) Broken telephone

9. Listening Focusing Accepting Eye contact Encourage the speaker

10. Questions How do you deal with a problem? How do you communicate with your parents? How do you communicate with your friends? How do you communicate with your partner?