1. www.autodesk.com For… Autodesk Subscription Program customers Who are dissatisfied with… competing maintenance offerings where you must pay for support to join the software maintenance program Our Autodesk direct online support offering is … a direct technical support service for new upgrades and features delivered through the Autodesk Subscription Program Unlike… bundled subscription and support programs Autodesk offers… the flexibility to choose from two complementary support services: local support and integration services from Authorized Autodesk Resellers and direct online support from Autodesk Autodesk Direct Online Support

2. www.autodesk.com Key Benefits Direct Support from the Source –Enables you to implement new updates and extensions quickly –Minimizes disruption and downtime when technical support issues occur Web Interface and Incident Reports –Eliminate the need to document and track support requests e-Learning Modules –Increase productivity with existing product features –Introduce and integrate new features and concepts with self-paced training at the desktop

3. www.autodesk.com Summary –Direct support via a web interface –1 business day response time –Web-based customer reports of all support incidents – e-Learning modules (U.S./Canada only) Purchase Requirements –Autodesk Subscription Program is a prerequisite –In order to purchase, all subscription seats must be enrolled (by product) –Purchase and renewal processes synchronized with the Autodesk Subscription Program Autodesk Direct Online Support

4. www.autodesk.com Web Support Demonstration

5. www.autodesk.com Autodesk Direct Online Support Requirements –Subscription Program enrollment is a prerequisite –All subscription licenses must be enrolled in order to join Enroll in support by product Enroll in support by site