1. Florida’s Outcome-Based Evaluation Program Finding the Fit with Multitype Library Cooperatives Sondra Taylor-Furbee June 15, 2002

2. LSTA and Outcomes n 1998 Florida participated in first IMLS pilot project to begin looking at outcomes n Revisited our sub-grant program

3. LSTA Grants n Application must be developed with anticipated outcomes n Annual and mid-year reports address outcomes n Outcomes are stated in terms of the benefit to customer

4. Traditional Project Measurement:

5. Outcomes Measurement

6. Categories for LSTA Grants n Access for Persons Having Difficulty Using Libraries n Library Technology Connectivity and Services

7. Sample Common Outcomes n Public uses technology to get information Public learns to use technology

8. Eligible Types of Libraries n Public Libraries n Academic Libraries n Special Libraries n School Libraries Multitype Library Cooperatives

9. n Central Florida Library Cooperative n Northeast Florida Library Information Network n Panhandle Library Access Network n Southeast Florida Library Information Network n Southwest Florida Library Network Tampa Bay Library Consortium

11. MLC Membership n Total Membership: 358 Libraries *121 Academic *106 Public *87 Special *44 School

12. Operating Income by Source n Local39% n State 23% n Federal38%

14. LSTA Grant from CFLC: Technology Training for Central Florida Libraries n Purpose: Provide technology training to the staff of member libraries to assist in service to the public.

15. Activities n Hire Continuing Education Coordinator n Develop and update curriculum n Schedule workshops n Develop offsite training facilities n Conduct workshops

16. Outcomes: n Library staff is able to use technology to assist patrons to obtain information n Library staff is able to use technology to assist patrons in operating computers

17. Indicators: n 75% staff attending workshops increase technology knowledge and comfort level of working with patrons

18. Evaluation n Sample outputs –Number of classes –Number of participants n For outcome: –Training workshop evaluations –Trainer observation –Follow up survey

19. Midyear Report: n Developed 2 new workshops n More training opportunities n Developed trainers observation checklist n Developing follow-up survey n Developing automated evaluations for classes

21. TBLC Anytime Anywhere Library n Brings together resources of Tampa Bay libraries for access by anyone, at anytime, from anywhere, via the Internet. n Pilot regional virtual library including ILL. n http://alleycat.tblc.org/

22. Outcomes n Public uses technology to get information n Participants learn to use technology

23. Activities n Create virtual library umbrella web site for use by the public n Expand pilot regional virtual catalog and ILL system n Enable customers of participating library to request materials n Implement remote authentication for customers

24. Evaluation n Outputs –# hits on Alleycat website –# requests for ILL –# training sessions –# content links n Outcome Source Methods: –Email survey to Alleycat users –Training Class evaluation forms

25. NEFLIN n Digital Imaging of Special Collections –Local history collections from Alachua County,Putnam County, and Jacksonville University –User surveys

26. PLAN n Plan Academy - Technology Training –Evaluation forms –Post training surveys –Anecdotal report

27. SEFLIN n Has LSTA grant applications online - can see LSTA outcome model http://www.seflin.org/ n Mi Servicio de Biblioteca –Access to library services for Spanish- speaking population –Online survey

28. SWFLN n Technology Training –Workshop evaluations –Postcard survey

29. Benefits n Cooperatives have impacts can report to members, potential members, funders n State Library can aggregate changes MLCs have made in Florida

30. MLC web sites n CFLChttp://cflc.net/ n NEFLINhttp://www.neflin.org/ n PLANhttp://plan.lib.fl.us/ n SEFLINhttp://www.seflin.org/ n SWFLNhttp://www.swfln.org/ n TBLChttp://www.tblc.lib.org/